Aura helps customers monitor, manage, and protect against the risks associated with their identities and personal information in a digital world. With adaptive technology, a seasoned team, and a first-of-its-kind product suite, Aura enables customers to manage disparate cybersecurity needs with ease. Backed by premier investors, WndrCo and General Catalyst, Aura's category-defining business is a holistic personal digital security platform that unites best-in-class privacy, identity, and security products.
Trusted by more than 2 million customers, Aura has a team of more than 450 people worldwide and revenues over $200 million. Most importantly, this trajectory continues to show momentum and is supported by strong organic growth in addition to strategic customer acquisition. Aura's leadership team has seen similar success before, having grown a start-up to a valuation of over $3 billion prior to exit. With a clear vision, strong alignment, and strategic M&A execution, Aura has assembled a stellar team and built a unique culture with incredible employees. Join us for the ride!
The Role
Our team of highly skilled engineers is looking for a motivated mid to senior level Engineer to join the Production Operations Team. We work as a team, but each member is given a high degree of autonomy. This environment is well suited for individuals that want to grow and have some say in where their work, and the team is going.
We own the production operations and support of Aura applications, and are responsible for configuring, monitoring applications, and resolving user issues.
Responsibilities

• Provide production operations support for customer incidents/escalations. Maintain knowledge of cloud services and resources to be able to isolate, diagnose and troubleshoot issues.
• Drives issues and incidents to closure independently and engaging appropriate resources when needed.
• Work independently as well as in a team environment with appropriate collaboration, our team is distributed.
• Participate in 24x7 on call rotation
• Performs complex and routine configuration of applications in Production
• Participate in system monitoring rotation to determine overall system health and improve site reliability. Troubleshoot and resolve issues as necessary.
• Identify work items that would benefit from automation and work with other team members to automate those functions.
• Contribute to knowledge base

Qualifications

• Diligent and attention to details.
• Solid troubleshooting skills.
• Ability to work in a fast-paced agile environment.
• Aptitude for production support and ability to drive issues to closure.
• College degree in a related field (Computer Science, Math, Engineering, etc.)
• 4+ years of experience in IT production support or software engineering roles.
• AWS experience specifically around Cloudwatch, IAM, Secrets management, etc.
• Strong experience in automation of system and application monitoring/alerting/troubleshooting using scripting (Python, shell script etc.)
• Database (DynamoDB, Snowflake, Databricks) experience with ability to write complex queries ( SQL , Elastic search ).

Bonus:

• AWS Certification
• Terraform
• AWS Lambda, SQS, S3, SNS knowledge, API Gateway
• Postman, curl, Jenkins experience.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination or harassment based on "protected categories," Aura is committed to being an inclusive community where all feel welcome. Whether blatant or hidden, barriers to success have no place at Aura.
Aura and its subsidiaries participate in E-Verify.
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