Notarize is a Boston-based technology startup that is bringing the age old paper-based notarization process online. Our mission is to help our customers complete the most important transactions of their lives. In 2017, we completed the first fully online mortgage closing in history and we’re building out a world class operations team to help us change how the mortgage industry functions!

As an Operations Associate, you’ll be reporting to our Director of Business Operations and will serve as a key part of our team’s success. Our operations team is the glue that connects the Notarize technology platform with our customers, and we will draw on your deep experience in the mortgage industry.

As our Operations Associate, you will:

• Execute our mortgage closing Standard Operating Procedures to prepare documents for digital execution in service of major Lenders and Title Agencies across the US.
• Analyze closing process steps and evaluate what’s working, what’s not, and propose process improvements and creative paths forward.
• Provide exceptional customer support for our major Lender and Title Agency partners to help drive transaction volume.
• Grow your influence by owning key Quality Control processes and perform real-time problem solving when complexities arise.

You’re our ideal candidate if you:

• Have meaningful (5+ years) experience working with mortgage documents.
• Are detail-oriented and absolutely relentless in getting a job done right.
• Have strong problem solving skills and a desire to make processes more efficient.
• Are a thoughtful communicator, with an ability to connect and empathize with customers.
• Desire a role where exceptional performance leads to career growth and advancement opportunities.

Some of our benefits:

• Competitive salaries & equity
• Heavily subsidized medical, dental, and vision
• Unlimited PTO & flexible work schedules
• Small, cross-functional teams
• Strong emphasis on collaboration & mentorship
• Friday lunches & regular Lunch & Learn sessions
• Seltzer & cold brew on tap
• Fun & easily accessible location (Back Bay, right near the Pru)

Notarize is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you.