The Onboarding Hub Coordinator is a critical resource to our growing Onboarding Hub Operations Team. You will be assisting the Onboarding Hub Manager across multiple City hubs to onboard new vehicles and ensure that hub operations run smoothly. From maintaining a tight onboarding calendar to quality control, you will work cross-functionally to ensure every vehicle seamlessly moves through our hubs. 

The ideal candidate will have a a passion for lean operational systems, exceptional organizational skills, training and developing others, and enjoy being on their feet throughout the day.

What you'll be doing:

• Working with local market teams to deliver a delightful Onboarding experience for Getaround Owners within designated SLA. 
• Communicate daily with 3rd party installation vendors, live troubleshooting any areas of difficulty
• Maintain accurate systems to manage on-hand vehicle inventory across 1-4 hub locations
• Coordinate with 3rd party vendors for any additional on-site services
• Update internal tools and documents to keep Getaround dispatchers and cross-functional teams in the loop. 
• Maintaining tight on-site Connect® inventory controls 
• Responsible for Hub KPIs and critical metrics. 
• Ensuring smooth operations across multiple hubs, including live tracking of onboarding appointments and reporting exceptions.
• Launching on-the-ground operational onboarding hubs in new markets & shutting down hubs where needed.
• Training Field Specialists on day-to-day operations at hubs.  
• Coordinate shipment and receipt of vehicles to be onboarded onto the Getaround platform.
• General upkeep of Hub facilities, ie ensure safety standards are being met
   

What you'll need:

• 2+ years in operations focused role
• Proven track record driving positive results in an operations organization
• Team player who stands by Getaround business & culture values
• Top notch organizational skills and the ability to effectively prioritize tasks
• Ability to work well under pressure and meet deadlines
• Strong written and verbal communication skills

At Getaround, we are proud to be an Equal Opportunity Employer. We believe that no matter your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, your perspective has value.

Come join us in continuing to make Getaround a great place to work!