Office Coordinator at Forward Financing

| Greater Boston Area
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This is a terrific opportunity for an eager professional to join our team. At Forward Financing, our mission is to be the leading provider of financing solutions to under-served small businesses. As one of the fastest-growing companies in Massachusetts, we are at the forefront of growth in the FinTech space. We are 100% dedicated to this vertical and to achieving our mission.

We are looking for an Office Coordinator to join our People & Culture (“P&C”) team. Manning reception, you will be the welcoming presence of Forward Financing. Behind the scenes, you’ll assist with keeping the office running, directing any incoming inquiries to the right person(s), keeping all of the necessary supplies, snacks/ beverages stocked, and working on various other projects to ensure our office is the best place to work and visit.

In this role you will:
  • Provide front desk coverage; greet all employees and guests. Make sure guests are comfortable and alert the person they are here to visit
  • Answer the main phone line promptly in accordance with established standards. Transfer calls to the appropriate person(s). Provide phone support and coverage for the office
  • Ensure conference room availability and readiness each morning and throughout the day
  • Prepare meeting/event spaces (I.e. additional seating, technology, food). Post-meeting/event, ensure spaces are picked up
  • Make sure overall office cleanliness is maintained especially common spaces and kitchen
  • Maintain supply inventory within the established budget. Check stock to determine inventory level, anticipate supplies needed and place orders. Order weekly groceries within the established budget
  • Manage all mail including preparation of FedEx labels and other miscellaneous shipping
  • Help with troubleshooting technical issues and/or escalation to the IT consultants
  • Point of contact for building management, possibly other vendors
  • Coordination of restaurant reservations, lunch orders and, occasionally, travel arrangements (transportation and accommodations) for team
  • Provide correspondence support to Executives (scanning, printing, faxing, mailing)
  • Assist teams with special projects and data entry as needed

About You:
  • Passionate: High energy. “Can-do-attitude.” Enthusiastic. Optimistic, open, and objective toward others
  • Coachable: Open to feedback and continual professional improvement. Flexible and adaptable
  • High Standards: Quality orientation. Follow through on commitments. A doer who gets things done
  • Efficient: Producing significant output with minimal wasted effort, organized planning and prioritization
  • Proactive: Self-starter, continually seeks additional responsibilities. Willingness to go the distance to get something done, including working long hours at times if needed
  • Collaborative: Strong “people orientation.” Can disagree without being abrasive or intimidating. Team player
  • Emotional Intelligence: High degree of self-awareness. Handles interpersonal relationships judiciously and empathetically. Exercises good judgment while under pressure
  • Communicator: Speaks and writes clearly and articulately without being overly verbose or talkative and possesses an openness to people and a willingness to hear what others are saying
  • Prioritization: Tackle several projects simultaneously, aligning the order in which you complete with the most pressing need
  • Judgment: Strong business acumen and excellent logic and reasoning skills, ability to exercise great judgment while working independently in a fast-paced environment
 
Requirements:
  • Bachelor’s degree preferred
  • 1-2 years of customer-facing experience ideally as a receptionist or in an administrative capacity in a corporate office setting or front desk/reception role in a fast-paced environment
  • Experience juggling multiple priorities and willingness to do a variety of tasks
  • Exceptional communicator, able to effectively work with discretion and sensitivity across all levels of the business. Exceptional phone etiquette
  • Solution-oriented with the ability to build relationships across the company with a team of diverse styles, skill sets, and experience levels
  • Detail-oriented with strong written correspondence skills. Proficient using Word, PowerPoint, and basic Excel

Preferred:
  • Experience with Google Suite

 About Us: 
Forward Financing is a Boston-based financial technology company that provides fast, flexible, and reliable working capital to small and medium-sized businesses nationwide. By combining proprietary technology with a team of small business financing experts, Forward Financing delivers same day funding with the speed and simplicity business owners need to succeed and grow. With a simple online application, businesses can trust Forward Financing for approvals within minutes, funding within hours, and personalized support and service when they need it most.
 
Since 2012, Forward Financing has provided over $500m in funding to more than 10,000 small businesses. Consistently recognized as an industry leader, the company is A+ rated by the Better Business Bureau and receives top ratings across all major customer review platforms. In 2017 and 2018, Forward Financing was named by Inc. Magazine and the Boston Business Journal as one of the fastest-growing companies in Massachusetts. Learn more at www.forwardfinancing.com
 
Compensation:
At Forward Financing, we believe that if our company succeeds, all of our employees succeed too. We offer a competitive compensation package for highly qualified candidates that are extremely motivated, have a positive attitude, and are able to ramp up quickly. We offer a comprehensive benefits package including medical, dental, vision and commuter benefits along with gym reimbursement, 401K, paid volunteering days and a matching gift program. We work in an open environment with a start-up vibe, conveniently located just steps away from South Station. You will have the opportunity to work with people that enjoy a fun, social office culture.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ElixirLanguages
    • Ruby on RailsFrameworks
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • Constant ContactEmail
    • MailChimpEmail

Location

Our company is in the heart of Boston — close to shopping, restaurants and within walking distance of all public transit and major highways.

What are Forward Financing Perks + Benefits

Forward Financing Benefits Overview

At Forward Financing, our employees are extremely important to us. Here you will discover incredibly talented people who care deeply about their customers and each other. We believe that having the right people on our team and strong teamwork is the key to creating a foundation for success. Our culture is professional but we make sure to celebrate our individual and team wins. We believe you should be rewarded for your hard work. In addition to competitive compensation packages and generous standard benefits (health, vision, dental) team members also enjoy company catered meals weekly, Summer Fridays, flexible work schedules, charity donation match, generous 401k match, paid volunteer days and overall a fun and rewarding workplace.

Culture
Volunteer in local community
Forward Financing employees receive two paid volunteer days to give back to our local community such as with the Boys & Girls Club, Habitat for Humanity, Pine Street Inn, Greater Boston Food Bank, etc
Partners with Nonprofits
Forward Financing is committed to making a greater impact in the local community, through community service projects and donations to area nonprofits including Year Up, BUILD, Boys & Girls Club, etc.
Friends outside of work
Eat lunch together
Intracompany committees
Our Culture Committee is tasked with ways to create and promote team culture events each month to foster team building activities such as field days, scavenger hunts, baking competitions and many more
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Forward Financing provides facilitator-led unconscious bias training to ensure that content is delivered effectively in a safe and welcoming manner, enabling team members to make actionable change.
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Forward Financing employees can contribute up to $2,700 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to $7500 monthly maximum payout.
Dental Benefits
Our dental plan covers $5000 of expenses.
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Forward Financing's 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Forward Financing provides employees with a 401(k) matching plan managed by Prudential. The company will match contributions up to 4% of an employee's annual salary.
Performance Bonus
Forward Financing's performance bonus includes cash rewards and prizes which may vary across departments based on targets and pay structure.
Match charitable contributions
Forward Financing will match employee's charitable contributions up to $500.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of paid parental leave.
Flexible Work Schedule
Forward Financing provides employees with a flexible work schedule that includes Summer hours, core hours, flexible start and end times.
Remote Work Program
Our remote work program includes work from home opportunities for specific positions.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Forward Financing employees receive between 20 and 25 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Forward Financing offers pre-tax commuter benefits for all employees.
Company Outings
Forward Financing hosts company outings Monthly.
Game Room
Our Amenities Center includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Forward Financing has a fully stocked kitchen including fresh fruit, unlimited snacks, coffee, tea and other drink options.
Some Meals Provided
Employees get free lunch every Friday.
Happy Hours
Happy hours are hosted in the office on Fridays starting at 4 pm. Wednesday - Friday, happy hours are hosted in our Amenities Center from 4:30-7:30 pm.
Recreational Clubs
Forward Financing sponsors various sports leagues throughout the year.
Fitness Subsidies
Forward Financing reimburses its employees up to $60 per month for gym reimbursement.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities with onsite training courses, the ability to attend job-related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, career mentoring, leadership mentoring.
Paid industry certifications

Additional Perks + Benefits

We believe people are most productive when they are engaged and having fun. We are proud of the culture that we’ve built here at Forward Financing. Our employees agree it is not only a fun and rewarding workplace, but you certainly won’t go hungry while you’re here. From company sponsored off-site events and lunches, to a fully stocked kitchen, we make sure you are well fed and enjoying time with your team. A few events that we think are pretty cool:

- Company-sponsored monthly team lunches at local restaurants
- Birthday & anniversary celebrations
- Catered meals weekly
- Team building events
- Month-end celebrations
- Annual summer outing
- Annual holiday celebration
- Company-sponsored sports teams (flag football, softball, basketball)
- Monthly “meet-n-greet” lunches
- Annual hackathon
- Monthly sports raffle for tickets to Bruins, Celtics and Red Sox games
- Employee-led committees for change

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