ezCater is the world’s largest online marketplace for catering – a $60+ billion market just in the U.S. Businesspeople use us to find and order great food for meetings and events; restaurants and caterers use us to grow their catering business. We’re backed by Insight Partners, Iconiq Capital, Wellington, Lightspeed, and GIC, and in early 2019 were valued at $1.25 billion. COVID slammed us, but we responded by finding new customer segments and seizing the rare opportunity COVID offered: when in life does a very successful operation get a do-over? Come help us power Food For Work even better than we did it the first time.

ezCater menus are the beating heart of our marketplace. At the intersection of both sides of our platform, ezCater menus simultaneously guide our customers to place the perfect order and help our partners grow their catering businesses. Whether customers are looking for BBQ sandwiches for their team building seminar, vegan Korean noodles for their department outing, or a festive holiday meal for their office party, our carefully curated menus provide both the attention to detail and the streamlined experience that lead customers to say, time and time again, that we really do make their lives easier. 

Simply put, the ezCater Menu Team is responsible for transcribing & updating all of the great menus on our site. We’re a group of tech-obsessed foodies who move fast & also know how to beautifully define kimchi & tahini on the fly. We’re driven & dedicated to bringing ezCater menus to the next level of excellence (and also love a good debate about the spiciest hot sauce while we’re doing it). 

It’s the job of our Menu Specialists to create and modify menus for our 80,000+ restaurant partners while balancing speed, efficiency, quality, and best-in-class customer service. We support a wide variety of partners - from mom & pop indies to national enterprise chains - and ensure that they all have accurate, functional, and appealing menus. 

**This role is only open for our Boston and Denver offices**

As a Menu Specialist, you will:

• Transcribe: You’ll work with websites, third party platforms, spreadsheets, and documents to compile, process, and transcribe items, prices, dietary information, and more in our homegrown tool.
• Support: You’ll provide top-notch customer service to our restaurant partners over phone and email. 
• Collaborate: Solution-oriented feedback is our bread and butter. We’ll need your help with improving our processes and our tools.
• Advocate: We’ll expect you to be an internal advocate and champion for our amazing restaurant partners, and to seek out opportunities to create unparalleled experiences for them. 
• Make an Impact: You’ll make an immediate impact on our company goals - you’ll be an essential part of the success of thousands of restaurant partners and help drive customer satisfaction.

To succeed as a Menu Specialist, you need to be:

• Devoted to details: Our quality standard is the highest in the business.
• A skilled wordsmith: You can easily type 75+ WPM while maintaining a high level of quality and accuracy.
• Customer success-oriented: You handle escalations and critical issues well. Your empathy and emotional intelligence are off the charts!
• A big-picture thinker: Our team innovates as a group, and we’ll expect you to meet us two steps ahead.
• Hungry for change: If something isn’t working, we fix it. And then we fix it again. 
• A circus-level juggler: You’re comfortable with a high-volume list of varied tasks and prioritizing them feels like second nature to you. 
• Tech-knowledgeable: You have experience with technical services and platforms and are eager to learn more (Zendesk proficiency is a huge plus!).
• Adaptable & Inquisitive: You’re a natural problem solver - constant change is your fuel and you thrive in ambiguous situations.
• Driven towards excellence: We’ll expect you to consistently meet or exceed expectations on quantity & quality performance objectives.
• A team player: You’ll work with teams across our department and will need to build relationships with internal stakeholders to ensure success for all parties.

Starting Salary Range: $42,500 -$47,000

What you’ll get from us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) once we get back to our offices, and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

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