Cybereason is looking for a Manager of EMEA Technical Services to lead a regional team of Technical Consultants & Technical Account Managers who act as trusted advisors to our clients, ensuring they get the most out of our industry-leading solution. We are investing heavily in building out our Technical Services team to help clients unlock the full potential our solution delivers.

Cybereason’s Technical Services team are a piece of the wider Customer Success function, who play a vital role in helping our customers realize the full security and technical value our solution offers. The Technical Services Team are responsible for configuring the Cybereason sensor and cloud architecture to meet customer unique needs. They are available to ensure that new deployments, the experience, and adoption of Cybereason is both frictionless and delivers the most value possible. They partner across the organization to make sure product management, engineering, technical operations and other groups are aligned with our customer’s needs and through the Technical Account Management service provide ongoing Technical and Security Value realization.

We are seeking an experienced people manager, who has great leadership skills, empathy, drive and determination alongside being a tech savvy communicator who understands the important role Cybereason plays in defending the health of our client’s enterprises. Successful candidates should have management experience and ideally been in a Technical Consulting or Technical Account Manager role previously and bring B2B enterprise software support or cybersecurity experience and a strong track record managing relationships with large enterprises. 

What You'll Do

• Lead a team of 5-6 Technical Consultants & Technical Account Managers across a defined region
• Develop and implement procedures, methods and processes to keep operational efficiency and mitigate risks to achieve team results.
• Manage the escalation process within the team; ensure best in class service, as well as providing ongoing, timely updates on any risks to Senior management.
• Collaborate with the Global Support, Operations, Product & Customer Success Management team management
• Work with the team on ensuring best practice adherence.
• Provide training/mentoring and help the team you lead grow and enhance or develop new skillsets
• Set and hold the team accountable for achieving defined KPI’s and measurements

What We're Looking For

• 3+ years of  management experience
• Previous experience as a Technical Consultant or Technical Account Manager
• Service oriented, very strong interpersonal and communication skills
• Ability to define and work in a processes driven environment, but come up with creative solutions where needed
• Strong Technical or Cybersecurity background is a major advantage
• Fluency in English plus another European language is desirable
• Consistently maintains the highest standards of professionalism when interacting with team members, management, members, owners and guests.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem solving skills.
• Extremely well-organized and analytical with an ability to work well under pressure.
• Ability to work in a fast-paced, results-oriented culture.
• Excellent written and verbal communication skills.