ezCater is the #1 online - and the only nationwide - marketplace for business catering in the United States – a $23.9 billion market. Our 3M+ on-time ratings and reviews, our 60K+ caterers and restaurants, and our 5-star customer service make it superbly easy for business people to find and order great food for their meetings. We’re backed by Insight Venture Partners, Iconiq Capital, and Wellington Management, we’re on a path to $1B in 2019, and we’ll get there - even more surely if you come help us.

As Manager, Partner Support you will oversee a team of Partner Support Specialists who are focused on being Insanely Helpful to over 60,000 restaurants and caterers, our business partners. As the supplier side of our marketplace, our partners are essential to our growth as a company. Our goal is to ensure each partner is successful by anticipating their needs and sharing our industry expertise. Because our partners are stretched across a multitude of tasks on a daily basis we need to be prompt and highly efficient in our response to them.

We are looking for someone who will embrace and embody our culture of Insane Helpfulness, Try It & Track It, and a Work Hard/Play Hard mentality. If you love to work hard as a team, find technological solutions for customer problems, and have a passion for hospitality and just maybe all things food, you are exactly what we are looking for. 

As a Manager, Partner Support you’ll be responsible for: 

• Overseeing and providing direction for our Partner Support Specialists including the triage of work, monitoring of tasks for timeliness and quality of completion.
  
• Training and holding our Partner Support Specialists accountable for educating our partners in best practices for optimal catering business growth.
  
• Embracing our Try It & Track it culture by using data to implement and improve process and tools for the team.
  
• Drive and inspire a team of Partner Support Specialists to deliver the best experience for our partners.
  
• Partnering with all teams ezCater as you oversee the first level of support for our software solution.
  

What you should bring to the table:

• 2+ years management experience in a SaaS or customer service environment.
  
• Exceptional understanding of customer service, technical issue resolution, and support best practices.
  
• Proven experience managing a team in a fast paced – high growth company.
  
• Demonstrated ability in implementing and passion for improving process.
  
• History of using data to Try It & Track It and/or Aim High, Make It Better.
  
• Passion and demonstrated ability to develop, train & coach a team

What you’ll get from us:

Importantly, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and here’s what else you’ll get: Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office smack-dab in Boston’s Downtown Crossing, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.