Manager of IT at Drift

| Greater Boston Area
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About Drift 

Drift is the new way businesses buy from businesses. With its quickly evolving set of tools and playbooks, Drift is the world’s leading conversational marketing platform, trusted by top enterprise businesses like Ellie Mae, GrubHub, InVision, Marketo, MongoDB, Okta, Outreach, Eventbrite, Vidyard, and over 150,000 other businesses. Sales and marketing teams rely on Drift to connect now with the customers who are ready to buy now. Based in Boston, Drift was founded by serial marketing technology entrepreneurs David Cancel and Elias Torres and is backed by leading venture capitalists including CRV, General Catalyst, and Sequoia. 

About the role / About the team 

As Manager of IT you will lead an internal team of two IT engineers to provide the infrastructure, systems and processes to support the Company’s internal IT needs. This will include:

  • Managing our internal networks across offices in Boston and San Francisco and WeWork locations in Seattle and Tampa.
  • Leading our onboarding and offboarding IT process ensuring efficient ordering, accountability and implementation of an employee’s IT needs.
  • Managing the day to day employee IT requests efficiently to ensure a good balance of servicing employees properly while balancing costs and efficiencies of the IT organization.
  • Manage the collaboration tools and systems between our offices to promote effective collaboration between offices and our expanding WFH policy.
  • Effectively manage the day to day with regards to our “major” communication centers including Zoom Rooms, Zoom Digital Signage, and our “Backyard” company-wide meeting areas.
  • Work effectively with managers throughout the Company to increase efficiencies of their organization through the use of IT tools and systems.
  • Work effectively with the CSO and internal security team to ensure security of internal systems and participate in various security reviews (e.g. SOC 2, etc.) to ensure security continues as a top priority of the Company.
  • Effectively manage outside services and providers in managing non-Boston areas and in managing areas where we do not have internal expertise.
  • Manage the inventory and ordering process of IT-related products such as SaaS subscriptions, software licenses, computers, and other hardware.
  • Assist in 2020 office expansions in Boston, Tampa and London, UK.

What you’ll be doing on the team:

In one month you will:

  • Have taken over managing directly the two engineers in the dept and worked with them to do an assessment of priorities, responsibilities and workload amongst the team
  • Completed an assessment of the network challenges and needs in the Company.
  • Met with our CSO to determine the dividing line between IT and Security
  • Reviewed our internal ticketing and service system to ensure it is being effectively managed
  • Completed a “risk” assessment to determine risks of anything breaking in the next year.
  • Initiated an internal survey to determine user’s needs and assessment of current levels of support of IT and areas where we can get better
  • Established relationships and agreements with our current and possible new service providers to assist the internal team.
  • Have completed employee development plans for the IT engineers balancing their areas for development and our internal needs.

In three months you will:

  • Have implemented additional collaboration tools and Zoom rooms to provide better collaboration across the Company
  • Assisted in developing our expansion plans in Boston, Tampa and London
  • Have implemented processes and systems that allow us to check that “things work” instead of having to figure it out through a submitted ticket.
  • Have reviewed our FY 2020 goals and worked with executive management to adjust and prioritize.
  • Have reviewed our ticketing system and process to determine how we can both improve service and efficiencies.
  • Have sent or planned to send yourself and the IT staff to one external event to develop skill sets and experience.
  • Have taken ownership of the group and the area -- be the leader people look to for help, direction and perspective.

In six months you will:

  • Be on “your” own in managing the group and dept.-- looking to executive mgmt for leadership and support but really feel like you are in charge of your own destiny.
  • Have completed an assessment of our systems and needs and be comfortable with our monitoring process
  • Be on the way to building an organization that is going to make a difference in improving an employee’s experience and efficiency.
  • Look at our second half goals and have real ownership and direction in setting them.

About you and what type of skills you’ll need:

  • A generally positive attitude and the ability to make a difference. An ability to prioritize, problem solve, and keep things in perspective based on business needs and risk. A strong desire to want to build something, to lead, to get things done and to have fun at it.
  • Good knowledge of standard IT systems (e.g. Okta, G Suite, Slack, Zoom, etc.) and tools in a small, rapidly expanding tech company.
  • A knowledge of network systems (e.g. Meraki, Palo Alto Networks, etc. or equivalent) which would complement the strong knowledge of user support / systems we have in the current staff.
  • A working knowledge of macOS and Windows, as well as device management and security tools (e.g. Jamf Pro, Carbon Black, Proofpoint, etc. or equivalent).
  • Exposure to or working knowledge of Audio/Video technology and systems.
  •  A “customer centric” approach to providing services to your customers, our internal employees, balancing employee requests and needs with reason, and proactively communicating with key stakeholders.
  • An ability to supervise, manage and plan a small team while having the skills and desire to roll up your sleeves and help. 

Drift is committed to being an equal opportunity employer. 

We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as a “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our CEO

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!

Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected]

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Right in the heart of Back Bay 🙏

An Insider's view of Drift

What are some social events your company does?

Every summer we take a few days as a team and head to Western Massachusetts for Camp Drift! Camp is an amazing weekend where we take a moment to celebrate what we have accomplished, and set goals for the coming year.

Lacey

Public Relations

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.

Sara

Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.

Kari

Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.

David

CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.

Amanda

Customer Success Manager

What are Drift Perks + Benefits

Drift Benefits Overview

Our employees are our greatest asset. To take care of you and your family we offer an extensive employee benefit plan. On top of comprehensive health, dental, and vision plans, we also offer generous PTO, parental leave for primary and secondary caregivers, 401K matching, wellness perks and discounts, free lunch, snacks and coffee every day, the Drift book club (one free book of your choosing a month!), a mentor series, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Every other week Inner City Weightlifting comes to the office to teach a fitness class to Drift employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Promote from within
Mentorship program
We believe in the power of mentorship and regularly bring external guests into our office to teach us.
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