Who we are

ETQ is the leader in Quality and Environmental Health and Safety Management Software Solutions in the industry.  ETQ is the preferred solution for Fortune 100 companies and startup companies alike. We work with some of the largest brands in the world.  ETQ is a proud TCV company, TCV partners with CEOs and founders of public and private growth-stage technology companies as they strive to achieve market leadership. ETQ is a rapidly growing startup building the best in brand quality and environmental health and safety management software solutions in the industry. ETQ helps business owners operate more efficiently and connect with their customer base in new and innovative ways

Who our employees are

At ETQ, it is all about our employees!  Our employees are encouraged to think big and collaborate every day. We ensure that each employee is not only aware of our strategic vision; they are a part of it. This is because we know that our employees are critical components to ETQ's ever-growing success

Who we are looking for

ETQ We are looking for an exceptional and driven Cloud Operations Director to join a growing team in Burlington, MA. The Cloud Operations Director is responsible for managing our SaaS platform’s performance, as well as the team that will be supporting it. Here, your role will be to understand the demands being put on the platform and ensure ETQ is building/running the platform in the right way, to ensure optimal uptime and performance. Additionally, your team will work with tech support to monitor the health of the network and handle the most challenging of issues.

What to expect

• Work with your team to provide 24 x 7 operational support for our Cloud Services. This includes AWS Hosting, Disaster Recovery, and Remote Operations Services
• Serve as an expert on our operational performance, and devise innovate strategies for improvement
• Define and implement the automation processes for cloud operations, including defining automation needs, usage of DevOps/system configuration tools.
• Build and maintain the Cloud operations related Procedures and policies, define Key Performance Indicators, and contribute to and enhance security policies and procedures for Cloud Services.
• Manage customer facing functions for Cloud Operations. Ensure that the Technical Support team is built to provide world class customer satisfaction.
• Provide people leadership for the team, including designing training programs, onboarding programs, and identifying key players within your organization
• Manage the relationship with the Cloud Hosting/3rd party providers.
• Manage the Cloud Hosting budget, provide monthly/quarterly analysis on hosting cost/revenues.
• Work with the Cloud Ops team to build/use automation tools to provide fast, complaint list of cloud operations.
• Define and report Key Performance Indicators to monitor process health; define and report Customer facing service metrics.
• Conduct System Outage Analysis to prevent the reoccurrence of incidents.
• Support Sales/pre-sales and Marketing teams through fulfilling Hosting Design, Pricing, WOs.

What you need to succeed

• 5+ years of experience in technical operations
• 3+ years of system engineering work in a Linux/AWS environment with development/scripting responsibilities
• 3+ years in a managerial or team lead role

• 3+ years working with Containers as a Service (CaaS) and/or experience administering and monitoring container infrastructure and compute clusters.
• 1+ year of experience working in a Windows environment

• Preference given to candidates who have worked in fast growing startup environment