Veeva develops cloud software that helps the world’s largest pharmaceutical companies and emerging biotech’s run clinical trials and get medicines to the patients that need them. Veeva’s enterprise product suite is ubiquitous in the life sciences industry.

Veeva is a ‘Work Anywhere’ company, so you can connect with teams in our new office at 100 Summer Street in Boston while also having the flexibility to work from home. And as a Public Benefit Corporation, you will work for a company with purpose and focused on making a positive impact on society.

The Role

Love consulting but tired of the travel? The CRM Managed Services Consultant is a member of our Professional Services team who provides offsite application administration for Veeva deployed clients as a subject matter expert. In this role you will work with multiple clients as a shared dedicated resource via phone and web meeting to deliver post-deployment consulting in support of ad hoc requests.

This is a full time permanent role with Veeva. There is no work location requirement. This is a customer facing, non-travel role. There may be travel opportunities at select times of year for internal events. Qualified U.S. based candidates are encouraged to apply.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

• Consulting on best practices and overall solutions based on requirements
• Providing overall application expertise and knowledge
• Tier 2/3 troubleshooting and how to's
• Ad-hoc training to educate customer administration team and enable customer to manage administration needs internally
• Ongoing application changes such as adding custom fields, changing screen layouts, changing field level security, adding workflow rules, feature setup and activation
• Creating reports, dashboards, and list views
• Adding/deleting/changing users, setting up security, changing territory and role hierarchy
• Performing alignments
• Creating/maintaining sandbox environments; deploying changes
• Data imports and exports using APEX data loader
• Assist with the implementation of new Veeva and salesforce.com functionality

Requirements

• Experience with one of the following two areas:
• Administrative knowledge Salesforce.com; level 2 certification is a plus
• Experience with the CRM pharmaceutical industry
• Excellent verbal and written communication skills
• Ability to juggle and prioritize
• Ability to work remotely and independently in support of clients
• Bachelor’s degree or equivalent relevant experience.

Nice to Have

• Customer service or consulting experience with multiple client responsibility
• Veeva CRM experience/knowledge

Perks & Benefits

• Flexible PTO
• Allocations for continuous learning & development
• Health & wellness programs

#LI-Remote

#BI-Remote

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.