Loan Processing Specialist at Toast
Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet-based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars, and nightclubs across the country.
We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us! You will be helping Toast to grow our business across the US and internationally.
Toast Capital is a wholly-owned subsidiary of Toast, Inc. that offers Toast restaurant customers fast and flexible financing for any business need. The Toast Capital team is seeking a highly-motivated Toast Loan Processing Specialist who will play an active role in originating transactions. The role entails working directly with customers to convert eligible restaurants into Toast Capital customers. The Specialist will build relationships with Toast customers to promote the financial offering, process credit applications, and facilitate underwriting. In addition, the specialist will provide servicing support to a growing portfolio of Toast Capital customers. In this role, you will be an ambassador of the Toast Capital brand and proliferate Toast Capital’s goal to empower restaurants financially to thrive and do what they love. This individual’s efforts will have a significant impact on the long-term success of a rapidly growing product for Toast. The ideal candidate will have experience in a financial institution with significant attention to detail and strong organizational skills.
About this roll*
Effectively manage customer relationships to ensure that restaurants interested in financial solutions convert to Toast Capital customers
Conduct due diligence/underwriting calls with customers and effectively summarize transaction risks for the Toast Capital Credit Committee
Address customer questions, concerns, and inquiries related to potential or outstanding transactions
Track and report performance metrics to enhance Toast Capital NPS and maintain portfolio quality
Assist with process improvement initiatives for Toast Capital operations
Develop cross-functional relationships with teams across the Toast organization, including regular interaction with the Credit Committee and Credit Risk Strategist
Do you have the right ingredients*?
1-2 years of relevant commercial credit or loan processing experience (internship experience included)
Ability to work under pressure and strong attention to detail
Highly organized, self-motivated, flexible, and adaptable
Analytical mindset and creative problem-solving
Strong written and verbal communication skills
Familiarity with Salesforce and Excel skills helpful
*Bread puns encouraged but not required