Jr. IT Manager at Thought Industries

| Greater Boston Area
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Jr. IT Manager
 
We are looking for an experienced Junior IT Manager to join Thought Industries to ensure all our IT needs are met as we continue to build the future of our SaaS Learning Management Platform. In this role, you would be responsible for coordinating, planning, and leading computer-related activities in our organization, work closely with our outsourced IT partner, Electric, as well as help us stay ahead of our evolving IT needs and systems requirements. This is a full-time Boston HQ based position open to U.S. applicants. 
Key attributes for success 
  • Ready to work in a fast-paced startup environment with on-site and remote workers
  • Self-starter with an eye towards detecting and resolving issues quickly
  • Ask targeted questions to diagnose problems and operate in a manner to test alternative pathways until the issue is resolved 
  • Guide employees with simple, step-by-step instructions
  • Document technical issues and solutions in logs
  • Follow up with users to ensure the issue is resolved
  • Report customer feedback and potential product requests
  • Help create technical documentation, knowledge base and manuals

Job Duties 
  • Configure, manage, and provision access to products used internally across Thought Industries
  • Provision and deploy new laptops to Thought Industries employees
  • Lead initial onboard process, including ensuring understanding of password policies, initial how-to-use communication tools including Slack, G-Suite, etc.
  • Provide ongoing IT support for Thought Industries employees and their workstations
  • Maintain asset management, and access management lists
  • Develop and support consistent employee on-boarding and off-boarding process
  • Maintain office access control system (OpenPath), and provision access for employees and visitors
  • Integrate new software tools into SSO (single sign-on) solution.
  • Coordinate with Information Security to ensure compliance with risk management and security policies
  • Create and maintain proper documentation including run books, FAQ/Self-Service documentation, and support documentation as needed 
  • Provide front-line IT support for local and remote employees
  • Manage and support voice and video conference services, including company-wide meetings 

Skill Requirements
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Mac OS environments
  • Working knowledge of workstation/configuration management tools such as Jamf in a mixed (primarily Mac) environment
  • Working knowledge of directory management/identity management solutions such as Okta (preferred)
  • Working knowledge of video conference solutions, Zoom preferred
  • Working knowledge of messaging platforms (G-Suite and Slack preferred)
  • Knowledge of network security practices and anti-virus programs (Sophos preferred)
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Information Security background a plus
  • Related IT certifications such as CompTIA A+ or Apple Certified Support Professional (ACSP) along with an Associate's Degree

 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • Maze Design
    • MiroDesign
    • SmartsheetManagement
    • AirTableManagement
    • GithubManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailgunEmail
    • SendGridEmail

Location

We are in the heart of Downtown Boston, over looking P.O. Square Park. Surrounding us are tons of shops, restaurants, coffee shops and fitness studios

An Insider's view of Thought Industries

What’s the vibe like in the office?

High performance, high energy, low pressure, family; those are some things that come to mind. Every department has its own styles. The common theme is hard work for sure, mixed with business oriented but still relaxed and easy going. Everyone is in it for the next person. It genuinely feels like a family.

Sulaiman

Project Manager

What does your typical day look like?

My day officially begins at 8:30A.M, throughout the day I am in & out of meetings, personalizing emails & prospecting new accounts. Cold calling may not sound glorious , but Thought Industries makes work enjoyable with moments spent chit-chatting with other members of ‘the pit’, petting office dogs, snacking on food & coffee that is provided for us

Jaclyn

BDR Team Lead

How has your career grown since starting at the company?

I joined Thought Industries when we first launched. I learned to wear many hats and understand various aspects by working with/in each department. As we grew I was supported in developing core skills specific to my career passion. Thought Industries continues to support, mentor and develop our employees and that is something to take a lot of pride.

Ryan

Global Sales Manager

What are Thought Industries Perks + Benefits

Thought Industries Benefits Overview

Thought Industries offers a wide variety of benefits and perks, such as: Full Healthcare Options, Dental coverage, Vision coverage, 401K, Remote work, Parental Leave, Team Outings, Employee incentives.

Culture
Volunteer in local community
We get together once a quarter and work with our charity in providing to the community. We also make donations as they present themselves.
Partners with Nonprofits
We work closely with Boston Cares in giving back to our community
Friends outside of work
Eat lunch together
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Thought Industries works with MBTA to provide passes through the Perq Program
Company Outings
Stocked Kitchen
Thought Industries has most of the daily necessities, along with, coffee, creamers, candy, healthy snacks, grab-n-go snacks, as well as silverware and plates.
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
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