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IT Systems Support Analyst

| Greater Boston Area
At PathAI, we're applying Machine Learning, Computer Vision and AI in amazing ways to
pathology, healthcare, and detecting cancer and other diseases. We're applying our work to
drug development, the clinical space, and as a global health initiative. Since it's early days for
us, there's a lot of work to do and a lot of great product to build, and we recognize that a great,
polished, engaging experience is critical to the success of everything we aspire to do.
 
We're looking for a skilled and experienced IT Systems Support Analyst to join our team and
help lay the groundwork for our growing technology team, which is currently composed of the
Director of IT and an IT Specialist. We believe in using the best tool for the job and, while we’re
always looking to improve, tools currently used in this role include:
 
●MacOS
●Zoom
●Jamf MDM
●Ubiquiti Networking
●AWS
●Gitlab
●Hashicorp Vault
 
Requirements
 
If you're the right candidate, you'll be exercising all the skills you have and building new ones along the way:
 
●Provide excellent in-person and remote customer service to everyone at PathAI.
●Help build and support resilient, innovative, and scalable network, desktop, and mobile
device environments.
●Administer our back-end IT infrastructure including switches, APs, VPN, and servers.
●Assist in developing and maintaining our hardware and software standards, technology
deployment processes, and other IT policies, processes, and standards.
●Manage and/or provide leadership on technology projects.
●Mentor other IT staff and serve as an escalation point for support issues.
●Enhance workforce experience with technology through trainings and talks on various
technology topics.
●Help operate our information security program, including managing access to sensitive
and mission-critical systems such as Hashicorp Vault and AWS.
 
 
Our employees come in all shapes and sizes, but to be successful in this role with us, you'll at
least need:
 
●Experience. You've been around the block a more than a couple times, typically via
three to five years of work in this field.
●Entrepreneurship. You work well across teams, and you enjoy the challenge of working
on big projects with minimal supervision doing what’s necessary to get things done.
●Education. Generally, a bachelor's degree is really helpful in working with our team on
this kind of work. But feel free to convince us if you're the exception.
●Problem-solving. You’re comfortable with taking on new challenges and working your
way through difficult problems; in essence, you love figuring things out.
●An insatiable intellectual curiosity and the ability to learn quickly in a complex space
 
Benefits
 
For the right candidate, we'll offer a competitive salary plus equity. We have a strong benefits
package, including heavily-subsidized health, dental, and vision insurance plans to keep you in
peak shape. It's rounded out by:
 
●Flexible work hours
●Three weeks of paid leave per year, plus holidays and extended leave
●Convertible sit-stand desks
●Your choice of computer equipment
●Free lunch on Tuesdays and Fridays
●Snacks and drinks in the office – which currently include a mountain of Milano cookies
and cold brew coffee and green tea on tap.
 
Most importantly, you'll be doing important work with a team of people you'll enjoy spending the
day with.
 
PathAI is an equal opportunity employer, dedicated to creating a workplace that is free of
harassment and discrimination. We base our employment decisions on business needs, job
requirements, and qualifications — that's all. We do not discriminate based on race, gender,
religion, health, personal beliefs, age, family or parental status, or any other status. We don't
tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same
way.
Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • VueJSLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases

Location

We're right in Fenway! One of our perks is Red Sox tickets.

An Insider's view of PathAI

How would you describe the company’s work-life balance?

We’re really flexible - there are no on-call shifts, and you can work from home when you need to. A lot of my colleagues have young children and they can be there for their family. We all work hard, but the work is task-oriented and day-to-day workload is actually realistic.

Sarah

Senior Product Manager

What kinds of technical challenges do you and your team face?

Automating and auto-scaling a generalized machine learning workflow that takes pathologists from a slide medical image to a clinical prediction

Mariel

Senior Platform Engineer

What makes someone successful on your team?

Someone who is willing to roll up their sleeves and do what it takes to get the job done will do well here! Since we're a small startup, we all wear multiple hats, so a willingness to adapt, be flexible, and learn from one another is really important.

Diana

Product Manager

How do you empower your team to be more creative?

We hire smart people to solve hard problems early on, and just let them do their thing.

Jackson

VP-Product

What's the biggest problem your team is solving?

We’re using computer vision to increase the speed and accuracy of cancer diagnosis, making personalized medicine accessible to more patients and ultimately improving treatment outcomes.

Sam

Front-end Engineer

What are PathAI Perks + Benefits

PathAI Benefits Overview

PathAI offers a standard benefits package (health insurance, 401k, stock options) in addition to some fun perks, listed below!

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
PathAI covers 85% of the premium for individuals and 75% for families
Retirement & Stock Options Benefits
401(K)
Company Equity
We don't offer a 401(k) match yet because we're still in Series A funding round. We'll be rolling it out soon, though!
Child Care & Parental Leave Benefits
Generous Parental Leave
All employees receive a free membership to care.com to help with childcare needs
Flexible Work Schedule
PathAI employees make their own schedule (with their manager's approval)
Remote Work Program
We are very remote-friendly
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
We do three weeks PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Not on tap, but in the fridge. We have green tea, iced coffee, and kombucha on tap, though!
Casual Dress
Commuter Benefits
Company Outings
We have season tickets for the Red Sox!!
Game Room
Our game room has a PS4!
Stocked Kitchen
Fruit snacks, milano cookies, seaweed snacks, fresh fruit, pop tarts, cereal, kind bars, etc. You can also request any specific snacks you would like on hand by asking our front desk associate
Some Meals Provided
We do a catered lunch for the entire company every Friday
Happy Hours
Whiskey Wednesday!!!
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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