IT Systems Specialist
Forward Financing has been one of the fastest-growing fintech companies in Boston for the past three years, as recognized by Boston Business Journal, Inc. Magazine, and Deloitte Fast 500. We help small businesses spend less time finding capital and more time helping their customers and growing their businesses. Our mission is to create a world-class fintech company so that our customers and our people can reach their full potential. We accomplish this by investing in our people, technology, and customer experience – with long-term success in mind. Forward Financing strives to promote diversity, equity, and inclusion so that each employee feels comfortable bringing their authentic self to work.
We are seeking an ambitious, resourceful, and hands-on IT professional to empower our teams through secure, reliable, performant, and scalable technology solutions. This is an ideal position for an early-career professional to grow with an IT organization and help drive the technical direction of the department.
In this role you will:
Forward Financing is looking for a talented individual to handle day-to-day IT operations in our downtown Boston office and support operations globally. This includes:
Onboarding and offboarding local and remote employees
Handling support requests as necessary (we use PC’s, Mac’s, and ChromeOS with a variety of phone and conference room systems)
Maintaining inventory of software and hardware
Improve security of systems including SSO configurations
Working with vendors on hardware repairs as necessary
Advise the business on correct and optimal use of software/hardware
Configure SaaS software as required by the business
In addition, the ideal candidate would ramp up to owning more tactical and strategic IT considerations including:
Global/distributed networking configurations
Vendor management
Own all IT software including Google Apps, RingCentral, etc.
Improve how we manage endpoint sglobally with MDM
Work to automate manual processes
Continually improve DLP and other information security systems
Requirements:
Some experience working in IT
Bachelor’s degree, preferably in a business or technical field
Strong familiarity with Mac and Windows operating systems
Background managing Google Workspaces configurations and other SaaS software
Working knowledge of networking configuration including VPNs
Working knowledge of VOIP telephony
Bonus:
- Conversational in Spanish to help train colleagues in Latin America (again, not mandatory, but a bonus!)
Forward Financing Core Values:
People First – We build relationships and genuinely care about each other.
We Before Me – We prioritize team success over individual success.
Be Candid – We are authentic, transparent, and direct.
Do the Right Thing – We act with integrity and we don’t cut corners.
Relentless Improvement – We push ourselves, never settling for the best we did yesterday.
Be Positive – We are optimistic and assume positive intent.
About Us:
Forward Financing is a Boston-based fintech company that provides fast, flexible, and reliable capital to small businesses nationwide. With a simple online application, business owners can trust that Forward Financing works to get them approvals within minutes, funding within hours, and personalized support when they need it most.
Since 2012, Forward Financing has provided over $1 billion in financing to more than 26,000 small businesses. Consistently recognized as an industry leader, the company is A+ rated by the Better Business Bureau and receives top ratings across all major customer review platforms. Forward Financing has been consistently named by Boston Business Journal and Built in Boston as one of the best places to work in Massachusetts.
Forward Financing actively promotes a focus on diversity, equity, and inclusion in all we do. We are committed to creating a workplace where trust and respect are paramount and all employees feel valued, heard, and accepted. By embracing diversity of thought, background, and identity, we will continue to become a stronger team and a better organization.
We are a diverse and driven group of over 100 people, located in the heart of Boston’s Financial District. Our employees come to work knowing they are helping thousands of small businesses while advancing their own careers. If this sounds like something you’d like to be a part of, learn more about our leadership team and our open opportunities.
Perks & Benefits:
At Forward Financing, we believe that if our company succeeds, all of our employees succeed too. We offer a comprehensive benefits package including but not limited to; medical, dental, vision and commuter benefits along with a flexible time off policy, 401k match, gym reimbursement, paid volunteering days, annual professional development budget, and charitable donation match.
When we aren’t busy with a Zoom meeting, supporting our customers, or working on a project, you can likely find us taking part in a scavenger hunt, getting overly competitive in a trivia game, or celebrating our team wins together!
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