IT Systems Engineer at edX

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IT Systems Engineer

edX offers highly-driven, intellectually-ambitious candidates an opportunity to work in a dynamic, mission-driven organization. We are looking for an IT Systems Engineer who has a passion for working on a team, learning new technologies, working closely with customers, problem solving, and delivering high-quality support and services to meet IT and customer needs.

The ideal candidate has experience in a cloud-first technology environment built on SaaS and PaaS solutions, rather than a large in-house technology footprint. They should have exemplary problem-solving and critical thinking skills; experience gathering requirements for, planning, and executing projects; a desire to and track record of working collaboratively, but the ability to work independently; an inexorable drive to improve business processes through critical assessment and automation; outstanding communication skills; and, most of all, a human-centered approach to solutions development.

You will:
  • Plan and execute strategic IT projects in collaboration with the IT Operations team and business stakeholders. 
  • Manage the lifecycle of user accounts across a variety of services using our cloud identity provider
  • Develop automation for IT and stakeholder business process using low-code automation technology and simple Python scripts 
  • Collaborate with other members of the IT Operations team and our Legal team to evaluate security and operational risk for new and existing technology vendors
  • Assist in enterprise-grade technology selection
  • Assess the security of systems and services and respond to security incidents in collaboration with the IT Operations team
  • Administer edX macOS, Windows, and Linux endpoints
  • Administer technology that supports and enforces technical controls for our BYOD policy
  • Administer a variety of productivity and SaaS applications, including GSuite, OneLogin, Zoom, JIRA, and Confluence
  • Administer and develop capabilities for a cloud identity provider
  • Recommend and implement approved technical controls to implement IT policy
  • Work closely with both technical and non-technical staff to resolve and document a variety of support requests
  • Provide Tier 2 support in collaboration with our IT Support team and escalate to Tier 3 support with Engineering teams and vendors
  • Provide backup Tier 1 support as needed
  • Document issue resolutions
  • Build mappings and integrations between edX technology systems
  • Other duties related to the day-to-day operations of an Information Technology Operations team
You have:
  • 3+ Years experience and demonstrated ability in planning and executing projects
  • 3+ Years experience in working with and administering SaaS products and cloud technologies like JIRA, Confluence, GSuite, Zendesk, Salesforce, and leading Cloud Identity Providers
  • 3+ years experience in supporting macOS systems
  • 2+ Years providing Tier 2 IT Support
  • 2+ years experience in administering macOS systems
  • 2+ years in supporting Windows systems
  • A demonstrated ability to work both independently and on a team
  • Experience with *nix systems
  • Experience with modern scripting languages (e.g., Python, Ruby) for automating administration and operational tasks and processes
  • Ability to learn new technologies and services quickly and then support them on-the-fly
  • Exemplary critical-thinking and problem solving skills
  • High level of organization and attention to detail
  • Comfort with ambiguity
  • Strong communication and writing skills
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases

Location

edX is right near the MIT campus in the Kendall Square neighborhood of Cambridge, MA. There are cafes, bars, restaurants, gyms, and a T stop nearby!

An Insider's view of edX

What’s the vibe like in the office?

Always fun and collaborative. I've never worked at a place where so many co-workers greeted me by name after just my first day.

Jim

Sales Development Manager

What projects are you most excited about?

My work focuses on enabling course teams at partner institutions to create high-quality learning experiences on edX.org. Right now couldn't be a more critical time for this work as we ramp up the amount of Master's degrees we are offering this Fall. I work with faculty, instructional designers, media producers, and project managers.

Ben Piscopo

Learning Designer

How has your career grown since starting at the company?

Working at edX has given me invaluable experience that has allowed me to explore and develop my career. I’ve been able to take on challenges and learning opportunities that have helped me discover the work I’m most passionate about. In my time at edX I’ve grown into a new role and continue to learn more about my work and myself.

Mary Mooshian

Associate Product Marketing Manager

How would you describe the company’s work-life balance?

At edX, getting your work done is very important, but the company also understands that your life and well being outside of work is directly correlated to productivity during work hours. This is clearly communicated across all levels and departments. There is also lots of company wide fun activities that help us get to know our coworkers outside.

Juliana

Software Engineer I

What are edX Perks + Benefits

edX Benefits Overview

Our benefits are competitive, with comprehensive health insurance, generous PTO, and various ways to build your skills while on the job.

Culture
Volunteer in local community
edX volunteers for the Charles River Conservancy for a Cleanup day and is deeply embedded in the local edtech community.
Partners with Nonprofits
edX partners with Year Up and She Geeks Out.
Friends outside of work
Eat lunch together
Intracompany committees
edX has a Sustainability committee, various employee resource groups, and an edX Cares committe involved in giving back to the community.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
We have four ERGs: LGBTQIA+, Black/African-American, LatinX, and Women at edX.
Hiring Practices that Promote Diversity
- Internships on our Engineering team for Non-traditional backgrounds (no CS degree). - Inclusive job descriptions - Competency-based/behavioral interviews - Interviewers trained on unconscious b
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
We have access to therapy and coaching sessions.
Retirement & Stock Options Benefits
401(K)
We have a pension plan too!
401(K) Matching
5% match
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
edX's summer party is for the whole family!
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive _40__ hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
edX hosts two company outings per year - in the summer and in the winter. There are department-specific outings throughout the year!
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
edX has a running group and a pickup basketball team.
Fitness Subsidies
edX has access to the MIT gym at a great rate!
Home Office Stipend for Remote Employees
Employees are granted money to set up their office, as well as being able to reimburse monthly expenses like internet and phone.
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
Continuing Education stipend
We have a $5,000 tuition reimbursement (per calendar year) through MIT's benefits. Additionally, we have a $200 stipend (per calendar year) for edX courses.
Online course subscriptions available
Customized development tracks
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