IT Systems Engineer

edX offers highly-driven, intellectually-ambitious candidates an opportunity to work in a dynamic, mission-driven organization. We are looking for an IT Systems Engineer who has a passion for working on a team, learning new technologies, working closely with customers, problem solving, and delivering high-quality support and services to meet IT and customer needs.

The ideal candidate has experience in a cloud-first technology environment built on SaaS and PaaS solutions, rather than a large in-house technology footprint. They should have exemplary problem-solving and critical thinking skills; experience gathering requirements for, planning, and executing projects; a desire to and track record of working collaboratively, but the ability to work independently; an inexorable drive to improve business processes through critical assessment and automation; outstanding communication skills; and, most of all, a human-centered approach to solutions development.

You will:

• Plan and execute strategic IT projects in collaboration with the IT Operations team and business stakeholders. 
• Manage the lifecycle of user accounts across a variety of services using our cloud identity provider
• Develop automation for IT and stakeholder business process using low-code automation technology and simple Python scripts 
• Collaborate with other members of the IT Operations team and our Legal team to evaluate security and operational risk for new and existing technology vendors
• Assist in enterprise-grade technology selection
• Assess the security of systems and services and respond to security incidents in collaboration with the IT Operations team
• Administer edX macOS, Windows, and Linux endpoints
• Administer technology that supports and enforces technical controls for our BYOD policy
• Administer a variety of productivity and SaaS applications, including GSuite, OneLogin, Zoom, JIRA, and Confluence
• Administer and develop capabilities for a cloud identity provider
• Recommend and implement approved technical controls to implement IT policy
• Work closely with both technical and non-technical staff to resolve and document a variety of support requests
• Provide Tier 2 support in collaboration with our IT Support team and escalate to Tier 3 support with Engineering teams and vendors
• Provide backup Tier 1 support as needed
• Document issue resolutions
• Build mappings and integrations between edX technology systems
• Other duties related to the day-to-day operations of an Information Technology Operations team

You have:

• 3+ Years experience and demonstrated ability in planning and executing projects
• 3+ Years experience in working with and administering SaaS products and cloud technologies like JIRA, Confluence, GSuite, Zendesk, Salesforce, and leading Cloud Identity Providers
• 3+ years experience in supporting macOS systems
• 2+ Years providing Tier 2 IT Support
• 2+ years experience in administering macOS systems
• 2+ years in supporting Windows systems
• A demonstrated ability to work both independently and on a team
• Experience with *nix systems
• Experience with modern scripting languages (e.g., Python, Ruby) for automating administration and operational tasks and processes
• Ability to learn new technologies and services quickly and then support them on-the-fly
• Exemplary critical-thinking and problem solving skills
• High level of organization and attention to detail
• Comfort with ambiguity
• Strong communication and writing skills