Catalant’s technology platform and programs enable companies to get mission critical work done faster. Forward-looking executives partner with Catalant to transition to an agile operating model and access the skills and expertise they need to rapidly innovate and stay ahead of disruption.

More than 30 percent of the Fortune 100 use Catalant’s best practices and platform to frictionlessly access and deploy talent, ranging from employees to over 50,000 independent consultants and 1,000 boutique firms in Catalant’s Expert Marketplace. Anonymized data from leading companies train Catalant’s AI-powered skills matching and recommendation engine, inform its best practices, and surface intelligent insights that get smarter over time.

Our investors include General Catalyst, Highland Capital, and Greylock Partners. We're on a mission to build the absolute best team, and are looking for talented, scrappy, fun, and competitive folks to redefine the way work gets done!

IT is a new team at Catalant. We’re here to provide best-in-class tools and support to a rapidly growing, 100% cloud focused organization. We strive to make IT an unobtrusive part of day-to-day life at Catalant and search for new and exciting ways to integrate technology to improve Catalant’s productivity and office culture. Through automating daily tasks, sourcing new software, building out A/V, training staff, or even getting music to play across the entire office, Catalant IT enables our employees to do their best work from wherever they may be.

What you’ll do:

• Deliver amazing customer service and continue to build the brand of “Best-in-class IT”
• Provide first level support for Catalant employees resolving laptop, network, and A/V issues
• Communicate effectively with both skilled and unskilled Mac users (and a decreasing number of Windows users) via face-to-face, email, chat, and our helpdesk ticketing system
• Assist with the management and support of cloud­-based applications such as Okta, G Suite, Zoom, and Slack
• Troubleshoot issues effectively – know when to use your resources and when to escalate
• Assist with account management and purchasing for teams within Catalant
• Participate and help run A/V for large-scale company events
• Identify ways to streamline common processes and ensure we maximize value within IT
• Assist with other technical projects and tasks as needed
• Develop your skills! You'll have dedicated time for you to further your knowledge and expand your skillset.

What you’ll bring:

• 2+ years in a technical role supporting macOS devices
• Customer focus, strong people skills, approachability
• Desire to learn and work on increasingly complex projects
• Strong organization and task management skills
• Ability to work independently and within a team environment
• Ability to handle multiple tasks and meet deadlines while maintaining a strong commitment to quality of work

Bonus points for:

• Familiarity with supporting SaaS apps such as Okta, G Suite, Zoom, Slack
• Experience With JAMF device management for macOS/iOS
• Experience with Intune device management for Windows 10
• Experience running A/V in an event setting
• BASH/Python/PowerShell scripting experience
• Basic network understanding and troubleshooting capability