IT Support Engineer

| Greater Boston Area
ABOUT HOPPER
At Hopper, we’re on a mission to make booking travel faster, easier, and more transparent. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the world’s fastest-growing travel app -- one that enables our customers to save money and travel more. With over $235M CAD in funding from leading investors in both Canada and the US, Hopper is primed to continue its path toward becoming the go-to way to book travel as the world continues its shift to mobile.
Recognized as the fastest-growing travel app by Forbes and one of the world’s most innovative companies by Fast Company two years in a row, Hopper has been downloaded over 40 million times and has helped travelers plan over 100 million trips and counting. The app has received high praise in the form of mobile accolades such as the Webby Award for Best Travel App of 2019, the Google Play Award for Standout Startup of 2016 and Apple’s App Store Best of 2015. 
Take off with us!
THE ROLE
As an IT Support Engineer, you will have the opportunity to improve and optimize our office technology. In this role, you will work closely with employees from a diverse set of backgrounds from all departments within the company, both technical and non-technical. You have a strong sense of urgency and can communicate well. Does this sound like a fit? We can’t wait to hear from you!

IN THIS ROLE, YOU WILL:

  • Act as the primary point of contact for end-user hardware, software and systems access support
  • Manage equipment setup and deployment for all employees
  • Configure corporate services, user permissions and accounts
  • Oversee the daily performance of audio-video conference technology and tools
  • Define, implement and automate new internal IT processes
  • Collaborate to improve IT processes and ensure appropriate documentation is created and maintained for all job-related tasks
  • Participate in deployment of new IT solutions such as identity and access management, as well as mobile device management
  • Identify technology/process gaps, define solutions and implement them
  • Deliver information technology at scale during a time of rapid growth

A PERFECT CANDIDATE HAS:

  • A keen sense of ownership, is detail oriented, motivated and organized
  • Ability to quickly adapt to changes with curiosity for new technologies
  • Experience with operating, managing and integrating SaaS applications (G Suite, Jira, Confluence, etc.)
  • Experience managing and troubleshooting Mac and Windows systems in a work environment
  • Basic networking troubleshooting skills
  • An appetite for automation and is fluent in at least one scripting language (bash, Python or PowerShell)
  • An ability to work independently and collaborates well
  • Humility and passion to improve every day

BENEFITS
Well-funded and proven startup with large ambitions, competitive salary and stock options
Dynamic and entrepreneurial team where pushing limits is everyday business
100% employer paid medical, dental, vision, disability and life insurance plans
Access to a 401k (Boston) or Retirement Savings Plan (Montreal)
Easy commute with a paid-for public transportation or parking pass
IATA Travel Agent Card for discounts in the travel industry
Fully stocked kitchen with: coffee/tea, beer, bagels and snacks (both healthy and not-healthy)
In Cambridge, work in a historic factory building near Kendall Square; in Montreal, work in an artist’s loft in the Mile End
Team lunches, offsite activities and much more!

Read Full Job Description

Technology we use

  • Engineering
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • MySQLDatabases

Location

275 Third Street, Cambridge, MA 02142

What are Hopper Perks + Benefits

Hopper Benefits Overview

Stay healthy
Full medical, dental, and vision benefits. Life insurance. Long and short-term disability plans. All on us.

Get paid
Competitive salary. Company stock options. Commuter benefits. 401(k) and RSP retirement savings plan.

We take food seriously
Catered lunches, Montreal bagels, kombucha on tap, craft beer, endless snacks, espresso machine

Learn something new
At-work French classes, book clubs, board game nights, forensic Fridays, lunchtime debates, table time

Be yourself
Casual work environment, loft-like workspaces, slack channels for every interest group

Take off
Flexible work schedule and vacation plan. Emergency travel assistance. IATA card.

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2000 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Hopper's health insurance policy covers up to 100% of out of pocket expenses - plus we reimburse anything payed into the deductible!
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
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