VideoLink is the leader in our space, providing tools related to low-latency video transmission and remote camera system control. We pride ourselves on our ability to provide elegant, technical solutions to the communications challenges of national broadcasters and Fortune 1000 companies. Our employees are the people who enable us to deliver on those values every business day. That’s why we’re always on the lookout for talented, ambitious people who can make a substantial contribution to our team of smart, down-to-earth, hardworking professionals.

Come join an organization where your innovative contributions will matter and will be visible. We offer competitive pay and a balanced culture.

Summary:

The IT Support Engineer is responsible for ensuring a positive computing experience for VideoLink users. This position focuses on application and hardware support for users as well as managing the relationship with our outside server support contractor. Successful staff in this position will have the opportunity to learn about and take on server administration tasks and help to set company policy related to user procedures and security.

Primary responsibilities:

• Responsible for ensuring that IT resources are functioning properly for VideoLink staff and guests.
• Solve or respond to issues sent to [email protected] within established timeframes.
• Provide user guidance and training on proper use of necessary software through weekly/biweekly email updates, intranet updates, and monthly lunchtime training sessions.
• Research and provide support for IT equipment purchases; maintain appropriate stock levels.
• Thoughtfully and strategically provision IT equipment for users.
• Create new/remove old user accounts.
• Function as VideoLink point person to interface with IT support vendors

Education and skills requirement:

• University degree preferred.
• 1-3 years of experience with computer user support
• Excellent problem solving skills.
• Strong oral and written communications skills.
• Team-oriented – ability to motivate and work well with diverse, cross-functional teams

What's in it for you?​

• Competitive salary
• Full benefits package
• Paid time off
• Areas for growth:
  • Windows server administration
  • Linux server administration
  • Webcast encoding/engineering

If your interest and skills match the needs of the position, please apply through the careers section of our website. Compensation commensurate with experience. Please state salary expectations in cover letter.

VideoLink affirms in policy and in practice that all employment decisions will be based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation or any other factor protected by law.