IT Support: Asset Operations Analyst
**Must be located in the Greater Boston area**Toast Overview
We are a rapidly growing company that's revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.
Job Overview
As an Asset Operations Analyst at Toast, you will provide expert level support to supply and maintain the proper hardware and software tools to our Toasters. You will focus on outfitting and supporting a primarily Mac OS focused environment, as well as a small fleet of Windows computers. As an Asset Operations Analyst you will oversee the lifecycle of hardware and software to ensure our Toasters stay up and running with the most productive tools available. A major part of this role will be to create, evolve, and maintain policies related to assets including endpoint computers and licenses provided. Excellent written and verbal communication required to be successful in this role so we can collaborate cross functionally regarding the needs of all teams at Toast. We are looking for a real self starter who is not afraid to roll up their sleeves and build processes and procedures to better maintain the inventory of our assets to ensure the best possible experience for all of the teams at Toast.
About this roll*: (Responsibilities)
- Manage and maintain the life-cycle of devices including acquisition, provisioning, receiving, decommissioning, and disposal at Toast
- Maintain IT asset database to monitor and track assets including hardware, software, and licenses
- Manage JAMF, Apple Business Manager, Airwatch, and other appropriate tools to monitor health and security of our endpoints
- Survey stakeholders and oversee the implementation and evolution of technology of teams that are remote, in offices, and in configuration centers
- Field and log multi-channel technical requests & issues
- Communicate trends and escalations to leadership and provide insight on their resolution
- Create, document, and modify technical solutions, processes, and procedures
- Field end user issues via ticketing system in ServiceNow
Breakdown of Responsibilities
- Maintain inventory of assets - 25%
- Create, document, and modify technical solutions, processes, and procedures 25%
- Respond to and troubleshoot break/fix tickets 15%
- Collaborate across teams at Toast to ensure hardware and software is performing appropriately - 10%
- Communicate trends & escalations to leadership and provide insight on their resolution - 10%
- Collaborate with Sys Admin and Security team to ensure tools are deployed and functioning properly- 5%
- Field and log multi-channel technical requests & issues - 5%
- Manage relationships of hardware & software vendors/teams - 5%
Do you have the right ingredients*? (Requirements)
- 1-3 years of Technical Support Experience in a fast-paced environment
- Experience in supporting Mac OS and Windows
- Experience with a ServiceNow or other ITIL focused ticketing systems/CMDB
- Previous experience with any of the following MDM Solutions: Apple Business Manager, Jamf, Intune, Airwatch, or KACE
- Technical writing experience
- Curiosity and enthusiasm for new technology
- Personable, Friendly, and Outgoing - a people person that loves helping others
- Proven ability to multitask and change priorities as needed
Our Spread of Total Rewards
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
*Bread puns encouraged but not required
#LI-AS1
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
For roles based in the United States: As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.
