IT Support Analyst at Indigo

| Greater Boston Area
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Our mission is unique, and therefore our teams are too. From multigenerational farming experts to product experience experts to cutting-edge technologists, our uniqueness can be owed to the individuals who make up our teams. Connected by a common vision and empowered by diversity, we aren’t an ordinary company, and neither are you. Join Indigo in cultivating a healthier planet.

Title:

IT Support Analyst

Description:

The role of the IT Support Analyst (Level 2-3) will be to enable a highly productive and efficient IT environment by supporting the Head of IT Support. The IT Support Analyst will help with ongoing IT operations and building up and optimizing the infrastructure that will scale with Indigo’s ambitious goals. This individual’s main focus will be to set up and support Indigo’s field staff located domestically and internationally.

Responsibilities:
  • Support all Indigo employees located in the Boston office including visitors in and out of the organization. Utilizing video conferencing and remote tools support all field staff located in various locations in the U.S and internationally.’
  • Configure and ship user devices including laptops running Windows, MacOS, iPhones, and iPads.
  • Conduct technology orientation with Boston staff onsite and remote (over Zoom).
  • Conduct technology orientation with field staff remotely over video conferences.
  • Maintain availability to receive calls and chats to support field staff and work on all tickets in the ticketing system when available.
  • Configure, deploy, and manage local information technology assets (PC’s Laptops, Printers etc.)
  • Troubleshoot problems with corporate IT infrastructure (network, laptops, printers, etc..)
  • Manages and maintains overall IT security infrastructure and local asset inventory.
  • Work with the other IT team members on establishing and maintaining policies and processes
  • Installs and maintains desktop management applications such as a ticketing system, asset management and remote control
  • Installs, maintains, and upgrades corporate anti-virus applications
  • Provides and maintains regular reports related to deployments, asset inventory and software compliance.
  • Submit service requests for the procurement of necessary equipment
  • Experience providing advanced troubleshooting for complex problems and ability to provide technical guidance to team members.
  • Managing remote users
  • Managing A/V Software and Systems
  • Managing Third Party Cloud Services
Requirements:
  • A bachelor's degree in Computer Engineering or a related field
  • 3-5 years of experience supporting desktop hardware and software
  • 3-5 years of working directly with Microsoft Office 365, Exchange Server and Active Directory, Microsoft Endpoint Manager
  • Strong troubleshooting skills with the ability to gather all relevant information, identify problems, and implement solutions quickly
  • Experience with Windows 7,8,10 and MAC OS X operating systems.
  • Experience supporting End User’s BYOD (e.g. Cellular devices)
  • Experience with MDM solutions, preferably Meraki and JAMF
  • Experience with video conferencing software and remote support tools (Zoom & LogMeIn)
  • Excellent communications, analytical, and problem-solving skills.
  • Proven ability to exercise exemplary judgment and think critically with strong problem-solving skills
  • Outstanding thoroughness, attention to detail, and accuracy in work product
  • Ability to work independently while at the same time work effectively in a collaborative structure and with personnel throughout every level of the company
  • Thrive in a fast-paced, deadline-oriented environment while maintaining superior time management, prioritization, organizational and multitasking skills, with a proactive and anticipatory attitude
  • Advanced level Microsoft Office skills (Word, Outlook, Excel, PowerPoint)
About Indigo

We’re building the technology to feed the world and fight climate change. We believe that through teamwork we can achieve more to benefit all of agriculture: from farmers to consumers to the planet.

Game changers don't fit in a box. The requirements listed above are examples of what we think enables success in this role, but we recognize the impossibility of fully capturing a singularly perfect description, and we believe in the power of diversified and creative displays of skills and qualifications. We embrace the unconventional. We embrace creativity. We embrace a challenge to the status quo. If the specifications in the list above aren’t an exact match… great! Apply, be you, and be proud that you aren’t ordinary (we certainly aren’t!).

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits
  • Health, dental, and vision insurance for you and your family
  • Generous time off
  • Parental leave
  • A remote-first organization with flexible work hours
  • Catered Lunches
  • Commuter benefits
  • 401(k) plan

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • TypescriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases

Location

On the edge of Charlestown, we are within walking distance to restaurants and bars. The Sullivan Square T and bus stop is also right next door! We are currently working remote/hybrid with the exception of our fantastic Biotrinsic team who work from the office and lab space here.

An Insider's view of Indigo

What projects are you most excited about?

Our mission is to provide agronomists with unbiased real-time data we are collecting across thousands of acres at the ground level and from space. It's such a thrill to be working on the data and analysis perspective of this massively cross-disciplinary team that helps agronomists initiate data-powered conversations to provide substantial results.

Jyoti

Principal Data Scientist

How does the company support your career growth?

Since joining Indigo in 2018, my manager has always provided me with great feedback and room to focus on growing my skills from a dedicated API Engineer to having a strong full stack foundation. Simultaneously I’ve been encouraged to pursue a Tech Lead Manager role; a position I now occupy thanks to my hard work and the company's trust and support.

Jazmin

Tech Lead Manager

What are Indigo Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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