IT Specialist at DUST Identity

| Greater Boston Area
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Our Mission

DUST Identity provides security, integrity, and traceability to the world’s supply chains. DUST, or Diamond Unclonable Security Tag, uses diamond particles as unique and unclonable markers on individual items. Think of a barcode, but invisible, unfalsifiable, and made with diamonds! With DUST, customers can ensure that every physical object — whether an airplane part, microprocessor, or priceless work of art — is verified, authenticated, and ultimately, trusted.

DUST Identity is a fast-growing venture-backed startup at the intersection of innovations in materials, hardware, and software. DUST Identity is looking for new team members who are eager to take on the challenge of building the industry standard for physical object identification and security.

Your Impact

DUST Identity is seeking an IT Specialist to join a rapidly growing team. Working on site in our corporate headquarters, you will be responsible for the information systems hardware and services that drive company-wide productivity and communications. You will manage the day-to-day operational logistics and support for on-site and remote employees.

Responsibilities include but are not limited to:

  • Manage a blend of Windows, MacOS, and Linux-based corporate systems and applications; Assist with system administration where required
  • Offer technical assistance on the delivery, configuration, set-up and lock-down, maintenance, and troubleshooting of computer systems, hardware, software, SaaS products, A/V, and videoconferencing with a continued emphasis on security management and system hardening and tooling
  • Follow ITIL and ITSM best practices; Enhance and maintain IT asset tracking and inventory management; adhere to and influence change management, problem management, and incident management processes
  • Configure servers, switches, routers, VPNs, firewalls, including set-up and patching of devices and configuration of security zones
  • Act as the primary internal resource for all IT-related items, responding to employee requests via multiple channels including installation and maintenance of approved software on company devices; lead IT-related aspects of new hire onboarding
  • Build our internal IT knowledge base by consistently documenting systems and procedures as our the company expands

What You Bring

  • Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field; or equivalent experience
  • 3+ years IT experience in a mid-size organization supporting both on-site and remotely distributed team members
  • Strong technical understanding of Microsoft Windows, MacOS and Linux
  • Strong customer-service orientation and a “no task is too big or too small” attitude
  • Familiarity with business collaboration systems (e.g. Google Workspace, Slack, Zoom)
  • Familiarity with A/V hardware and video conferencing systems (e.g. Zoom, Google Meet)
  • Excellent verbal and written communication skills; a proclivity for documentation
  • Self-directed with an aptitude for continual learning
  • Systematic approach with the ability to trace technical issues and document processes

Details You Should Know

  • Start Date: Immediately
  • Must have legal right to work in the United States without restrictions or time limitations
  • Location: Framingham, MA
  • Compensation: Market Competitive + Equity
  • Travel: <5%
  • DUST Identity is an equal opportunity employer

What We Offer

  • Award-winning startup with a product that matters
  • Equity
  • 401k
  • An abundance of snacks/coffee
  • Medical, dental, vision, LTD, and life insurance
  • Flexible paid time off policy
  • Casual dress

In accordance with client requirements on DUST Identity, new employees will be required to provide proof of vaccination or exempt status prior to starting employment.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Serverless FrameworkFrameworks
    • PostgreSQLDatabases
    • DynamoDBDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • SolidWorksDesign
    • JIRAManagement
    • WrikeManagement
    • CraftCMS
    • HubSpotCRM

Location

We're directly next door to the popular Jack's Abby craft brewery and a 10 minute walk from the commuter rail - oh, and we're a reverse commute!

An Insider's view of DUST Identity

What's the biggest problem your team is solving?

From parts in fighter jets to tomatoes in the grocery store, how do we know that products are genuine and produced according to the seller's promises? Identity is the key to trust. We create trust by providing an unclonable fingerprint for physical things that securely binds objects of any size to their digital records.

Peter

VP of Operations

What makes someone successful on your team?

Initiative and inquisitiveness. Since joining I've seen a culture that fosters assumption challenging, creative problem solving, and ownership. I think anyone who is excited to listen actively to others; engage with and challenge ideas; and drive innovation would thrive at DUST.

Chris

Head of Cloud Services

What are DUST Identity Perks + Benefits

DUST Identity Benefits Overview

We provide flexible PTO, competitive salaries, company stock options, 401(k), great medical, dental, and vision, and PARKING. We're always looking for ways to improve our offerings and welcome input from our employees.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
DUST Identity's health insurance plans include an optional Health Savings Account with an employer contribution.
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Parking
Fitness Subsidies
Professional Development Benefits
Cross functional training encouraged
Promote from within

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