Smartsheet is looking for an IT Operations Specialist with a solid technical background combined with strong understanding of asset management processes and procedures. This role will maintain Smartsheet's global hardware asset footprint.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

This role is based out of our Boston office, and you will report to our Director of IT Infrastructure.

You Will:

• Perform daily management of IT hardware assets (Move, Add, Change) in our asset management system.
• Process Service Requests for hardware requests.
• Communicate with Corporate A/P and Procurement teams regarding the PO and invoice process for all purchases of IT assets and equipment consumables.
• Work with vendors to identify pricing and availability, resolve discrepancies, expedite orders, and maintain ongoing relations.
• Partner  with IT and suppliers to identify new products and changes to existing products to be sourced.
• Ensure the necessary IT hardware products are in stock.
• Coordinate incoming and outgoing shipments/deliveries and storage of onsite IT hardware.
• Partner with all departments to ensure IT hardware and software for new employees and exiting employees are coordinated.
• Produce reports, including compliance reports on current assets and their status; also perform trend analyses.
• Execute and maintain documentation of procedures, processes, and reports concerning asset and configuration management and adhere to audit standards for SOX, ISO, SOC2.
• Transmit purchase orders to vendors, and confirm that orders are tracked and have been received on the necessary timeline.
• Take part in other ITSM processes, or perform as a backup to maintain operational activities.
• Coordinate with other departments to ensure current service and hardware offerings are up-to-date with departmental needs.
• Serve as an expert for Software Asset and Hardware Asset management program, process, tools and collaboration across Smartsheet.
• Work with procurement, IT and key stakeholders to complete enterprise-wide software support renewals ensuring tools deployed are used.
• Recommend cancelation of unused software or hardware and new applications that replace or enhance existing software.
• Execute best practices and solutions for Software and Hardware Asset Management programs at Smartsheet.

You Have:

• 2+ years of experience working with a CMDB and the business services that it supports, and 2+ years of ITSM tool experience (ServiceNow, BMC, Freshservice)
• Strong knowledge of IT hardware and software
• Understanding of ITIL methodology
• Working knowledge of software asset inventory tools (i.e., SCCM, Zylo, Sailpoint, or others)
• Strong vendor management and communication skills
• Prefer IAITAM Certification, such as CHAMP, CSAM, and CITAM.
• Ability to perform assigned tasks independently with little supervision
• Strong quantitative and problem solving skill set, proficient in Excel (and Smartsheet a plus)
• Ability to work in-office at Smartsheet

Perks & Benefits:

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific) 

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us!