Minimum qualifications

• An obsession for customer satisfaction a genuine desire to help others

• Keen sense of ownership: is detail oriented, motivated and organized.

• Ability to quickly adapt to changes: with curiosity for new technologies.

• Experience with operating, managing and integrating SaaS applications (G Suite, Okta, Jira, Slack...).

• Experience managing and troubleshooting Mac and Windows systems in a work environment.

• Basic networking troubleshooting skills. 

• Appetite for automation: is fluent in at least one scripting language (bash, Python or PowerShell).

• Ability to work independently and collaborate well.

• Humility and passion to get better every day.

About the job

As an IT Operations Specialist, you will have the opportunity to improve the productivity of all Hopper employees. You will work closely with employees across diverse global locations; supporting every department within the company, both technical and non-technical. Your communication and technical skills will be key to your success.

Responsibilities

• Act as the primary point of contact for end-user software and hardware support.
• Manage equipment setup and deployment for worldwide employees.
• Manage corporate services access and permissions
• Define, implement and automate internal IT processes.
• Constantly improve IT processes and ensure appropriate documentation is available and up to date for all job-related tasks.
• Deliver IT at scale during a time of rapid growth.

Benefits

• Well-funded and proven startup with large ambitions, competitive salary and stock options
• Unlimited PTO
• WeWork All Access Pass OR Work-from-home stipend
• Entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact
• 100% employer paid medical, dental, vision, disability and life insurance plans
• Access to a 401k 

Location

You must be located in Boston, MA for this role.

More about Hopper

Today, Hopper is best known as a travel app. We're going to do about $1B in sales this year and weathered the COVID storm better than anyone expected. We just raised $170M from Goldman Sachs and Capital One, and inked a deal to be the exclusive travel provider for Capital One Travel.

We owe our success, in large part, to a proprietary suite of data-driven and risk-based financial services that we have developed that complement a customer's trip-purchasing experience. One example is Price Freeze, where our customers are able to purchase a financial option in the app to lock in any price that they see, on any item, for as short as 1 hour or as long as 21 days with Hopper taking the risk on the other side of the trade.

Now we're laying the groundwork for continued expansion in 2021 by adding great people to our team who can help us compete with the travel giants.

#LI-Remote