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IT Operations Administrator

| Greater Boston Area
Klaviyo is looking for an Operations Administrator to support the Information Technology team and Klaviyo’s employees. Klaviyo is a fast paced, high growth company. IT’s mission is to provide amazing customer service and technical knowledge to our internal team while at the same time developing and growing each team members individual technical and soft skills.
As an IT Operations Administrator, you will work with a variety of technologies including SaaS based management tools, audio visual solutions, and networking technologies. You will develop a mastery of how to find answers to solutions rather than mastery in specific software or hardware (although it’s never bad to be an expert in something).
The IT Operations Administrator will work on a team that includes others working with similar job functions and report to the IT Manager.

Responsibilities:

  • Deliver amazing customer service, through timely response to support tickets, direct messages, email, and in-person visits
  • Assist with the management and support of cloud-based applications
  • Troubleshoot issues or problems with hardware and cloud based software - document and identify methods to streamline common issues
  • Support a large fleet of laptops (primarily MacOS but also several Linux and Windows Laptops), iOS and Chrome devices, and other third party integrated hardware for conference spaces
  • Assist with the management of technology inventory which includes organizing inventory, reporting back replenishment needs, and suggesting new technologies needed to support Klaviyo
  • Participate in the coordination and setup of AV solutions for weekly meetings (microphones, displays, projectors, and presentation software)
  • Help keep Klaviyo's technology clean and safe in the working environment for employees
  • Occasionally remove and install technology equipment up to 50lbs. in weight

Preferred Experience & Skills

  • 2+ years supporting users with troubleshooting and maintenance of technology equipment in an office environment
  • Excellent communication and listening skills which includes taking information and putting it into a plan of action
  • Enthusiasm to take on challenging technical problems as they arise and assist in technology projects
  • Experience with GSuite (Sheets, Slides, Docs, Google Drive), Office365 (Word, PowerPoint, Excel), and Slack
  • A track record for solving problems for customers or other employees
  • Thrives in a collaborative environment
  • Experience with MacOS is a must
  • Experience with Windows 10 and Linux is a plus
  • Experience with Networking is a plus
  • Experience with MDM, video conferencing, and cloud based SSO is preferred
  • Certifications or demonstrated knowledge in SaaS based management applications is preferred

Life at Klaviyo
Klaviyo is a team of people who are crazy motivated by growth .It’s what we help our customers do: grow their businesses by making it possible and easy for them to use their data to power better marketing.It’s how we behave as individuals: we’re all deeply passionate about learning.
It’s how we manage our business: we have 20,000+ paying customers, we’re profitable, and we’re growing insanely fast.And it’s what our culture is all about. Working at Klaviyo means you’ll work on things you never imagined you would; you’ll grow in ways you didn’t consider possible; and you’ll do the best work of your career with people who are just as motivated and talented as you are.
Your curiosity has led you this far, so if this sounds like your ideal place to work, apply now!
No phone calls or agency submissions, please.

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We're in the heart of the Financial district with easy access to public transportation and a short walk from South Station.

An Insider's view of Klaviyo

What’s the vibe like in the office?

The simplest way I would describe the Klaviyo office is "energy". From the minute you start your day there's an excitement that everyone is working toward the common goal of helping businesses grow. It's a pretty amazing thing to be a part of and you can really feel it.

Jon

Director of Community Management

How do you collaborate with other teams in the company?

One of the great things about working at Klaviyo is that I get to work with amazing people from across the organization. While working in Finance isn’t intuitively a role that involves a lot of collaboration - Klaviyo’s finance team has regular interactions and team syncs with Sales Ops, Customer Support and the People Team!

Tai

Staff Accountant

What are Klaviyo Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
We have a diversity and Inclusion committee that sponsors monthly company-wide activities to educate and enrich our employees.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Klaviyo employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance that covers 60% of annual salary.
Dental Benefits
Our dental plan covers : 100% for preventative care., 80% for basic restorative, 50% for major restorative.
Vision Benefits
Our vision benefits plan covers 100% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary up to 300k.
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Klaviyo's 401k plan offers stocks, bonds and international index funds to choose from.
401(K) Matching
Company Equity
Klaviyo offers equity packages to full time employees.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave.
Flexible Work Schedule
Klaviyo provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Klaviyo offers unlimited time off.
Paid Holidays
Paid Sick Days
Klaviyo offers unlimited time off.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Klaviyo offers Tax preferred transit and parking plans for employees.
Company Outings
Klaviyo Hosts bi-annual company parties and milestone celebrations when targets are reached ! ( usually once a year)
Game Room
Klaviyo offers ping-pong tables, and a number of different gaming consoles for employee use.
Stocked Kitchen
Klaviyo offers a WELL STOCKED FREE kitchen with snacks and drinks for all employees.
Some Meals Provided
Klaviyo often surprises employees with free breakfast or meals and Free lunch on Wednesdays for all!
Happy Hours
Happy hours are hosted Once per week on Fridays!
Parking
There is a parking garage in the building.
Fitness Subsidies
Klaviyo offers 3 months of subsidised gym membership.
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $3000 for continuing education.
Lunch and learns
Klaviyo hosts weekly Lunch and Learns.
Promote from within
Continuing Education stipend
We offer $3000 annualy for continuing education.
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