Full Time, Exempt

The Installation Technical Specialist will have responsibility for the technical aspects of the complete installation of Alert Innovation’s storage & retrieval structure at customer sites.

This position will perform the critical role of providing the technical expertise required to ensure that the combination of subcontractors and Alert Innovation employees complete installation of the Alphabot structure in compliance with all critical parameters such that there is a defect free hand off to the Alert commissioning team.

This position requires a self-motivated and enthusiastic individual who cares deeply about their own and their team’s success and has strong technical, interpersonal, problem solving skills. Due to the fast-paced and dynamic nature of the work, the right candidate will possess the ability to maintain order amidst chaos, adapt easily to change, maintain focus on the objective, operate with minimal supervision and thrive under the pressure of challenging deadlines.

WHAT WILL YOU DO?

• Guide subcontractors in proper interpretation of system documentation.
• Troubleshoot installation & material problems/issues.
• Document technical problems and initiate the Issue Resolution Request (IRR) process during execution of the installation.
• Assist the Alert and/or 3rd party installation team in the use of sophisticated measurements tools (ie. Faro Laser Tracker, Leica 3d Disto or equivalent instruments) for activities such as system layout and alignment.
• Drive the execution of the installation QA/QC plan.
• Contribute to continuous improvement by suggesting and implementing procedural changes targeting improving the quality of the installation.
• Oversee and approve site deviations, ensure proper documentation is maintained.
• Travel throughout North America to support site installations and upgrades (approximately 50-75% travel expected).
• Support Alert Academy thru development of procedures & training of 3rd parties.

WHAT ARE WE LOOKING FOR?

• 5+ years relevant experience (commercial and industrial construction or technical assembly) in a similar role and level of responsibility.
• Ability to read and interpret technical drawings, specifications, bills of materials and work instructions.
• Familiarity with installation & assembly of complex structures, preferably robotic storage & retrieval systems.
• Ability to solve technical problems in a timely manner with minimal support.
• Strong mechanical technical aptitude.
• Ability to react to changing conditions & work to aggressive deadlines.
• Proficiency with Microsoft Word, Excel, PowerPoint and Project.
• Experience using SA or 3D CAM/Measurement software.
• Experience using Revit, AutoCAD, or Bluebeam tools for drawing viewing & redlining.
• Strong interpersonal skills, ability to effectively communicate at all levels (with internal and external customers, engineers, technicians & tradespersons) in written, verbal & presentation formats.
• Ability to maintain focus on project goals in the face of schedule pressure and challenging conditions.
• Ability to work collaboratively to achieve project goals.
• Willingness to accept ownership for project goals.
• Willingness to perform any and all tasks necessary to achieve aggressive project goals.
• Self-motivated and capable of working with minimal supervision.
• Ability & willingness to travel to remote customer sites (approximately 50-75% travel).

• BS in Engineering preferred but not required.

VALUES

• All members of Alert Innovation practice the following values as part of their daily responsibilities and model these values as she/he leads or supports their teams.
  • The Golden Rule: Extraordinarily powerful in its simplicity and depth: “Treat others as you would want to be treated”
  • The Power of Person: The contribution of every single person in a company is important, and the performance of the entire company can only be maximized when every person strives to achieve his/her full potential and to contribute to the best of his/her ability
  • The Power of Team: The Power of Person becomes amplified exponentially when a group of people working effectively as a team create “performance synergy”, whereby the capacity to perform as a team is much greater than the sum of the individual members’ capacities
  • The Power of Truth: We strive to see the world as it is, not as we want or imagine it to be, because only then can we make it better. This core value manifests itself through questioning, probing, testing, measuring, validating, verifying, proving, listening with an open mind, and making fact-based decisions. It also fosters transparency and honesty with others, as well as self-examination and self-honesty

Alert Innovation offers a highly competitive salary for each job family and level within the Boston-area market in which we are based. As part of our Power of Truth value we practice salary transparency, so you know you are being compensated fairly relative to other team members performing similar roles in our organization.

Every employee is granted stock options which vest over four years. We have 31 issued or pending patents on our groundbreaking technology. A leading retail equity analyst at Jefferies recently published that “we view Alert Innovation’s fulfillment technology as the most diverse and comprehensive. In addition, its developing the Novastore concept could be a winning long-term format.”

We offer full time employees a generous benefits package starting with your date of hire.

PAID TIME OFF

• No fixed limits on the number of workdays that you can take off for personal reasons, including vacations. You take what you need keeping in mind the demands of your team’s workload

• 9 Paid Holidays

MEDICAL/DENTAL/VISION

• Blue Cross Blue Shield HMO and PPO options
• Health Reimbursement plan where Alert Innovation reimburses you for deductible related expenses ($1,000 for individuals, $2,500 for families)
• Dental insurance thru Delta Dental of MA
• Vision Plan thru VSP
• Flexible Spending Account to enable you to pay health care and dependent care costs on a pre-tax basis

INSURANCE

• Group Term Life Insurance at no cost to you, equal to three times your annual salary
• Accidental Death and Dismemberment Insurance at no cost to you, equal to three times your annual salary
• Short Term Disability Income Protection at no cost to you, equal to 70% of your weekly salary for up to 13 weeks
• Long Term Disability Income Protection at no cost to you, equal to 66.67% of your monthly earnings

RETIREMENT

• 401k Plan administered by Fidelity to enable you to save using pre-tax dollars

PERSONAL/CAREER DEVELOPMENT

• 100% of cost of training for your current or near-term work needs including conferences and technical events
• 50% reimbursement of tuition for programs aligned with career development goals including MBA and master’s from top schools
• 50% reimbursement of Nano Degrees
• Earn a Bachelor’s or Associates college degree from a fully accredited undergraduate program for only $5,000/year through our College For America benefit with Southern New Hampshire University

OTHER

• Daily catered lunch at no cost to you
• Employee Assistance Program to assist with emotional health, parenting, eldercare, nutrition, legal and financial consultation needs

The above list is only a summary of some of our benefits and is not meant to be a comprehensive explanation.

Alert Innovation is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.