Help Desk Analyst
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
As a Helpdesk Analyst, you will provide 1st and 2nd level support to all staff members. You will focus on supporting a primarily Mac OS focused environment, as well as a small fleet of Windows computers. You will also work on revising and improving systems, processes, and documents in a fast-paced environment with a continuously evolving toolset. The successful candidate must provide world-class customer service in a timely manner by proactively taking ownership of requests, utilizing their technical knowledge, resulting in resolution, delegation, or coordination of efforts with IT management.
About this roll* (Responsibilities)
- Respond to and troubleshoot user-submitted tickets in a timely manner
- Configure computers, create accounts, and facilitate IT training to new Toast employees
- Create, document, and modify technical solutions, processes, and procedures
- Work on an after-hours support rotation (additional compensation provided)
- Install and configure new hardware, software, and peripherals
Do you have the right ingredients*? (Requirements)
- 1-2 years of customer service experience
- Personable, Friendly, and Outgoing - a people person that loves helping customers
- Proven ability to multitask and change priorities as needed
- Excellent communications skills; both written and verbal
- Adaptable - With Toast’s hyper-growth you must be adaptable to the changing landscape
Special Sauce* (Nonessential Skills/Nice to Haves)
- 1-3 years of Technical Support Experience in a fast-paced environment
- Experience in supporting Mac OS and Windows
- Experience with Google Admin & Google Suite
- Experience with a ServiceNow or other ITIL focused ticketing systems
- Previous experience with any of the following SaaS: Office 365, Okta, Slack, Zoom Jamf, or KACE
- Basic networking experience (Meraki, TCP/IP, LAN, WAN, etc.)
- *Bread puns encouraged but not required
Our Spread* of Total Rewards
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
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We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
As part of our commitment to the health and safety of our employees and their families, all individuals entering our US workspaces are required to provide proof of full vaccination against COVID-19 unless they have an approved medical or religious accommodation.