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Facilities Specialist

| Greater Boston Area
Facilities Specialist
Come join the LevelUp team in Boston to help build the next-generation growth engine for restaurants, connecting restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. And now as part of the nation's leading online and mobile food ordering company, LevelUp—together with Grubhub—is on the front lines creating an even more complete solution for restaurants.
We take pride in our inclusive and collaborative team atmosphere that encourages constant learning and growth, and empowers our employees to use their unique strengths and perspectives to make the biggest impact possible. And if we can have some fun, eat tons of food and win the Boston Business Journal’s #1 Best Place to Work Award (which we did twice!) along the way, even better. If you’re looking for a diverse, creative, hard-working team to solve exciting new problems with - look no further!
Summary
The Facilities Specialist will support the Director of Workplace Experience to plan, build, and execute in all areas of company operations, culture, and employee engagement. This role is highly visible amongst all teams and requires the right balance of professionalism, attention to detail, and critical thinking.
This position is responsible for organizing and running day-to-day office operations. Some of these duties include managing building deliveries such as packages and mail, delivering packages and mail internally to staff, as well as restocking kitchen areas with necessary break-room supplies. In addition, it involves helping set up all company events, assisting with furniture moves and new hire set-ups, and handling any other ad-hoc projects and incoming day-to-day requests.

What you will own:

  • Keep the office in tip-top shape to impress visitors and employees alike
  • Make sure office systems are properly functioning
  • Assist with relocation support to internal employees around the office
  • Actively monitor and restock all kitchen and conference room supplies around the office
  • Receive and sort daily delivery of incoming mail and packages
  • Notify and deliver mail to respective parties daily
  • Assist organization with all company events, including set up of office town-halls, lunches, and social functions as needed
  • Assist with “day one” desk installation and set-up for new hires
  • Interact with all areas of the business
  • Security and Visitor management for our office
  • Think on your feet to troubleshoot office issues as they arise
  • Act as a general office guru and advocate for employees

What you'll directly support:

  • Employee perks
  • New hire onboarding
  • Office Efficiencies
  • Senior leadership travel and administrative needs
  • Company events
  • Meeting setup
  • Various projects to assist the Ops teams
  • Everything else a rock star Facilities Specialist gets to do :)

You should have:

  • 2+ years experience in an administrative role
  • Expert level experience working with Apple products and Google Suite
  • Excellent organizational strategies and time management skills
  • Calendar management and experience with booking travel
  • Positive attitude and the ability to be flexible and creative while getting things done in an environment of changing priorities and challenges
  • Ability to work the hours of 8:00am-5:00pm Monday-Friday
  • Willingness to learn and grow within the organization
  • Strong verbal & written communication skills
  • Ability to lift 20 lbs or more
  • A double portion of a can-do attitude
  • Ability to work independently
  • High school diploma or GED required

Benefits & Perks:

  • Free catered lunches from the businesses in the LevelUp ecosystem plus LevelUp credit to spend wherever we are accepted
  • A never ending amount of coffee beans to make whatever suits your fancy and a snack closet that’s constantly stocked with a variety of snacks ranging from super healthy protein bars to a delicious bag of greasy chips
  • Comprehensive benefits package including Medical, Dental, Vision, Disability & Life Insurance, Supplemental Life Insurance, and a Health Savings Account
  • 401(k) with strong company match and a wide variety of investment options
  • Flexible Unlimited Vacation Policy
  • Charitable Matching Program
  • Regular in-office social events, including happy hours, karaoke, and game nights
  • Company-wide initiatives encouraging innovation, continuous learning, and cross-department connections
  • Casual office environment where jeans and flip flops are acceptable. #NoSuits
  • Convenient access to the MBTA via red, green, orange line & Commuter Rail (Downtown Crossing Station, Park Street & South Station are a few blocks away)

About Us
LevelUp, a Grubhub Company, connects restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. LevelUp brings its technology to market in multiple ways: embedded into partner restaurant apps to provide a full-stack customer engagement solution; via an open developer platform that powers over 200 mobile apps; and through the LevelUp partner distribution channels, which lets consumers order ahead and avoid the line at their favorite lunch spots using the apps already on their phone.
Based in Boston, LevelUp is a part of Grubhub’s portfolio of brands and powers the mobile experiences for top brands like Chase Pay, Pret A Manger, Potbelly, Tropical Smoothie Cafe, Steak ‘N Shake, Dunn Bros Coffee, Argo Tea and sweetgreen.
LevelUp is an equal opportunity employer that values diversity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, or status as an individual with a disability.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • RubyLanguages
    • AndroidLanguages
    • iOSLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Relational DatabasesDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

We are in the heart of downtown Boston's financial district, easily accessible by bus and train, and surrounded by tons of restaurants and amenities.

An Insider's view of Grubhub

What’s the vibe like in the office?

It's fun coming to work because there's a constant buzz in the office. Everyone's excited to be here, working on big things, but also having fun collaborating and just being around each other. The marketing team is really tight knit- even though we're busy heading up our own projects, we make sure to take time to catch up on what we're up to.

Dyan

Growth Marketing Manager

How do your team's ideas influence the company's direction?

Our inside sales team lives on the company's front lines, playing an integral part in our growth strategy. Our sales team has direct access to our CSO, CEO and the entire marketing team. Their feedback, ideas, and suggestions -- even down to who they choose to call day in and day out ultimately define who our next client becomes.

Kathleen

Inside Sales Manager

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

PTO. It’s true, we provide you a generous amount of time to recharge.

Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.

Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.

Free Food. Kitchens are stocked and free Grubhub each week.

Casual Culture. Catch rays on the rooftop or get comfy on the couch and get to know your coworkers — because work, should be a place you want to be.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning
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