ezCater is the #1 online - and the only nationwide - marketplace for business catering in the United States – a $22 billion market. Our 2.5M+ on-time ratings and reviews, our 60K+ caterers and restaurants, and our 5-star customer service make it superbly easy for business people to find and order great food for their meetings. We’re backed by Insight Venture Partners, Iconiq Capital, and Wellington Management. We’re on a path to $1B in 2019, and we’ll get there - even more surely if you come help us.

There are 60K+ caterers in the ezCater marketplace, and each partner is a vital asset to our network. Our caterers range from Mom & Pop shops and food trucks to large-scale national chains — each with their own processes and challenges around delivery. Third party partnerships represent the next phase of ezCater’s growth, as they offer us a potentially game-changing win-win. With a healthy network of delivery partners in our top cities, caterers will take on increased order volume, customers will benefit from more options, and ezCater will continue to do what we do best: offer solutions.

That’s where you come in — we’re searching for a task specialist to help support our third party delivery team. This is a role with great opportunity for growth on a rapidly expanding team within ezCater.

You will:

• Actively manage all individual order tasks associated with ezDispatch
• Support our ezDispatch consultants with optimization activities to continuously improve service delivery
• Support our customers, catering partners, and delivery partners with all incoming phone and email ezDispatch inquiries, escalating issues when necessary
• Effectively manage order/account handoffs between our sales and customer service teams, serving as a team expert on ezDispatch
• Simultaneously navigate multiple software applications and technologies
• Suggest and implement changes to internal processes to improve efficiency

You have:

• 1+ years in a customer-facing role
• The ability to multi-level problem solve while providing top-notch customer service
• Exemplary writing skills
• The ability to be self-reliant and motivate others
• The ability to work effectively with people in a cross-functional environment
• Proactive tendencies in identifying opportunities for improvement and driving solutions
• Experience or familiarity with the catering or restaurant industry
• The ability to stay calm, collected, and organized -- even while shifting gears
• A service-with-a-smile attitude
• The ability to work a 12:00pm-8:00pm Monday-Friday shift

What you’ll get from us: 

Importantly, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too. 

Oh, and here’s what else you’ll get: Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office smack-dab in Boston’s Downtown Crossing, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon. 

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.