Catalant’s Expert Marketplace platform has re-invented the $250 billion management consulting industry by connecting business leaders with world class independent consultants on-demand. With backing from some of the world’s top venture capital firms, Catalant is breaking records every quarter and doubling down on our growth strategy.

As we continue to bolster our industry-leading product, we are growing the team that will take Catalant to the next level, investing across the board in our people and products.

The Expert Experience team ensures that the needs and preferences of Catalant’s thousands of high-end consultants are the driving force behind our products and services. We help experts see success on our platform and develop as entrepreneurs and business owners. From onboarding to advisory services and through to co-creating new value streams, Expert Experience Team partners with experts for shared growth.

The caliber of expertise available to Catalant clients is critical to the business’s overall success. This is an exciting and unique opportunity to join a high-growth tech startup and have an immediate impact. You will be charged with validating, onboarding, and ensuring the success of sophisticated senior-level experts and boutique consulting firms in the Catalant marketplace. If you are a builder at heart, thrive in a fast-paced environment, and combine strategic thinking with scrappy start-up execution, then this role is a great fit for you.

Our team values diversity in experience and backgrounds—we do our best work when we create space for different voices and perspectives. Whatever unique experiences or skill sets you may bring, we look forward to learning from each other.

What you'll do:

• You will work with the team responsible for promoting the success of 80,000+ independent management consultants and specialized consulting firms. You will work directly with a diverse set of “experts” including current MBA students, experienced project managers, seasoned consultants, and former Fortune 500 executives
• Review and evaluate newly signed-up experts to determine readiness for the Catalant marketplace
• Establish trust-based relationships with newly signed-up & established experts to coach them to competitively market their experience, commercialize their services, and go to market during one-on-one video calls
• Provide ongoing advisory services to experts on an as-needed, as-requested basis
• Support Catalant team members in identifying and recommending the best possible candidates for marketplace opportunities
• Support expert community development efforts–both online and, when possible, in person
• Partner with Customer Support & Delivery functions to support users and iterate upon standardized customer service responses
• Position the Catalant brand as the leading destination for top talent, independent professionals, and boutique firms for meaningful, sophisticated work
• Develop a deep understanding of the independent consulting business model and anticipate market needs and product opportunities before they surface
• Work with Expert Experience leadership to identify gaps in the existing network of expert talent on Catalant’s platform and assist with recruiting the necessary capabilities, experience, geographies, etc.

What you'll bring:

• Proven ability to successfully work with a diverse array of stakeholders and expectations
• The ability to smoothly transition between different job responsibilities throughout each workday
• Prior experience supporting new processes, tools, and teams
• A service-oriented approach that balances the needs of our experts, our clients, and our company
• Intellectual curiosity to identify, diagnose, and coach with empathy and understanding
• Exceptional verbal and written communication skills to deliver executive-level presentations with qualitative and quantitative recommendations

Benefits 

At Catalant, we strive to offer a work environment where employees can bring however much of their full, authentic self as they desire. With this in mind, we are happy to offer our employees: 

- Flexible paid time off

- 13 company holidays + an All Company wellness day off each quarter

- Twelve weeks of paid parental leave regardless of how you choose to grow your family

- Generous health insurance coverage as well as optional vision and dental

- 401k to save for retirement

- Pre-tax commuter and flexible spending accounts

- A lifestyle spending account to be used towards cell phone, internet, commuting, and learning & development 

- Wellness stipend for your mental, emotional, or physical wellbeing needs and support

- Work from Home stipend

- Catalant sponsored membership to Calm 

Equal Employment Opportunity Policy

Catalant is proud to be an equal opportunity workplace. Catalant makes employment decisions on the basis of merit and business objectives and does not discriminate against applicants or employees on the basis of age, race, color, religion, national origin, ancestry, gender (including gender nonconformity and status as a transgender individual), sexual orientation, pregnancy, marital status, military or veteran status, qualified physical or mental disability, genetic condition or predisposition, or any other status protected by law. All Catalant employees are prohibited from engaging in any form of discrimination.

We have a flexible hybrid work model, where employees local to our Boston headquarters come into our office on a flexible basis, and other employees are fully remote. We are hiring and conducting interviews and onboarding either virtually or in person if local to Boston, depending on what makes most sense based on the specific candidate and new hire. Talk to our People Team to learn more!