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Enterprise Support Engineer

| Cambridge

Opportunity Overview


MineralTree is disrupting the accounting industry by enabling over 1,500 companies to improve operational efficiency with AP Automation. With our award-winning solution, companies such as SimpliSafe, Rover, Amplify Snacks, Appalachian Mountain Club and UNTUCKit have shifted accounts payable from a source of inefficiency and fraud risk to a secure and strategic profit center that provides deep visibility into the cost drivers of the business. MineralTree sells its solution directly to customers and through value-added partners consisting of financial institutions, payment processors, and credit card providers.

We are a close-knit organization where everyone is working toward a common goal and where all contributions matter. With passion, teamwork and a good dose of humor, we drive toward challenging goals. We pride ourselves on our collaborative nature and always put the team above the individual. We’re looking for high-energy individuals who are ready to learn and take ownership of their career growth. This is an opportunity to join an early-stage company led by an experienced management team with a track record of building successful companies. Located right down the street from the Alewife MBTA station in Cambridge, the office is easily accessible from both Route 2 and the MBTA Red Line.

As an Enterprise Support Engineer at MineralTree you will have the opportunity to work closely with our enterprise customers to onboard and implement the MineralTree Secure Invoice to Pay software. You will assist these customers with implementation, support and troubleshooting while demonstrating the highest level of customer service.

Responsibilities


  • Work collaboratively with team members cross-functionally, such as engineering, customer success and marketing, communicating customer feedback and pushing project tasks forward to keep them on track
  • Work closely with key enterprise accounts to ensure successful and timely implementations
  • Ability to multi-task and manage multiple implementation projects in different stages at any given time
  • Troubleshoot and resolve technical support issues for MineralTree’s customers and bank partners
  • Accurately document cases, including customer comments, proper categorization of calls and describing successful resolution
  • Work directly with customers to provide regular updates regarding outstanding support tickets
  • Escalate unresolved support issues to MineralTree’s Engineering team

Qualifications


  • Prior technical software support experience required
  • Excellent communication skills with a passion for both solving technical problems and delighting customers
  • Ability to quickly learn new technologies and programs
  • A comprehensive understanding of product and project management practices and ability to manage multiple projects at once
  • Proven ability to interact and influence executive management
  • Innovative thinker constantly looking to improve process in an effort to be more efficient and client centric
  • Strong analytical skills
  • Knowledge of Linux and SQL is a plus

The Benefits


As a MineralTree employee, you’ll enjoy a competitive salary commensurate with the position, benefits for your peace of mind such as a BCBS sponsored medical & dental insurance and life & disability insurance. Start saving for retirement using our 401k plan through ING/Voya. We motivate you to be a continuous learner and believe in making investments in you by providing tuition reimbursement. Talented people tend to hang together and we want you to shout it from the rooftops about how great it is to work at MineralTree so we give you the opportunity to earn significant employee referral bonuses. While we work hard, we also know you need to recharge your batteries, so we provide unlimited (yes unlimited) vacation time.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ASP.NETFrameworks
    • DjangoFrameworks
    • JSFFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Our office is near local bike paths, as well as Alewife station and Route 2. Employees have access to our fitness center, cafe, and food trucks.

An Insider's view of MineralTree

What are some social events your company does?

MineralTree has company-wide happy hours every month at different locations around Cambridge, as well as seasonal parties, including our summer barbecue and winter holiday party. We also have a company-wide cornhole tournament during the summer and team lunches every Friday!

Daniela Joggi

Human Resources Manager, People & Culture

What does your typical day look like?

No two days are alike, but the mornings typically include a couple of meetings to align engineering, product and UXD teams on the active sprints. We also communicate quite a bit over Slack. In the afternoon I'm moving between design reviews and smaller team meetings, and trying to set aside time for a short walk along the nature trails out back!

Meeta Mathur

VP Experience Design

How does the company support your career growth?

Early on, I transitioned from a marketing role to the product team. Since then, a series of fresh challenges like designing new features, guiding new integrations, and managing relationships with strategic partners has allowed me to learn, grow, and ultimately take ownership of our product strategy and set the priorities of our product roadmap.

Andrew Waters

Senior Product Manager

What's the biggest problem your team is solving?

Accounts payable automation is a new concept that many businesses are unfamiliar with. My team is focused on educating finance professionals to understand the opportunities that this disruptive technology is creating for accounting teams across all industries.

Scott Siegler

Content Marketing Manager

What are MineralTree Perks + Benefits

MineralTree Benefits Overview

As a MineralTree employee, you’ll enjoy a competitive salary commensurate with the position, benefits for your peace of mind such as a BCBS sponsored medical & dental insurance and life & disability insurance. Start saving for retirement using our 401k plan through ING/Voya. We motivate you to be a continuous learner and believe in making investments in you by providing tuition reimbursement. Talented people tend to hang together and we want you to shout it from the rooftops about how great it is to work at MineralTree so we give you the opportunity to earn significant employee referral bonuses. While we work hard, we also know you need to recharge your batteries, so we provide unlimited (yes unlimited) vacation time!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Unlike the typical FSA account we provide a Health Savings Account (HSA) which is even better! The HSA plan is used to defer money tax-free to pay for qualified, unreimbursed medical expense.
Disability Insurance
We offer both short and long-term disability benefits for our employees. These excellent plans offer peace of mind knowing you will have excellent coverage if needed.
Dental Benefits
Dental Blue provides a comprehensive dental plan which offers extensive benefits and a large network of dental providers.
Vision Benefits
MineralTree provides a Vision benefit offered by BCBS for those who sign up for our health insurance benefit.
Health Insurance Benefits
BCBS provides a comprehensive PPO and HMO plan for employees. You will have access to a large network of physicians. We cover up to 75% of the (3K & 6K) deductible by funding employees HSA accounts.
Life Insurance
We offer coverage on day 1 at no cost for employees provided by Unum. You will receive 1x annual salary up to a maximum of $175,000.
Onsite Gym
An on-site gym is free for all employees and offers great classes, bootcamps and personal training!
Retirement & Stock Options Benefits
401(K)
MineralTree sponsors a 401(K) plan administered by Voya. You will have your choice of 24 different funds in which to invest. Plan enrollment begins Day 1!
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
MineralTree offers a generous paid maternity leave for new parents as well as generous leave for parents after an adoption.
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
While we work hard, we also know you need to recharge your batteries, so we provide unlimited (yes unlimited) vacation time!
Paid Holidays
MineralTree offers all employees paid time off to observe all major holidays.
Paid Sick Days
In addition to unlimited vacation time, MineralTree offers six paid sick days for all employees.
Perks & Discounts
Casual Dress
Company Outings
MineralTree has company-wide happy hours every month at different locations around Cambridge, as well as seasonal parties and tournaments, including our summer barbecue and winter holiday party.
Stocked Kitchen
We love our coffee and provide a wide variety. From pod brewed coffee to espresso and even gourmet pour over coffee, were sure you'll find your favorite cup to start your day. Tea, sparkling water etc
Some Meals Provided
MineralTree provides team lunches every Friday!
Happy Hours
We have fun company-wide happy hours every month at different locations across Cambridge!
Parking
MineralTree employees don't worry about where to park because we have free parking for all employees!
Recreational Clubs
We have a company-wide cornhole tournament every summer for employees!
Fitness Subsidies
MineralTree provides a fitness reimbursement program offered by BCBS which reimburses for most common health and fitness programs.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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