Engineering Support Specialist at Cogo Labs (Cambridge, MA)

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At Cogo Labs, we build startup companies from scratch.

We're not venture capitalists. We're a collaborative team of engineers, analysts, and entrepreneurs using innovative tools, big data, and intellectual curiosity to build a platform that spins up successful online businesses, fast.

As an Engineering Support Specialist, you will be tasked with supporting our internal customers. Your passion for teamwork and collaboration will be highlighted as you work with the Engineering Support team to monitor and maintain various pieces of the infrastructure used by our teams as they grow inside the incubator. You will serve as front-line support for any problems the teams have, including triaging tickets and escalating issues. You will be tasked with monitoring our infrastructure and server health with DataDog, troubleshooting technical issues in our production systems, and building tools to automate and streamline processes using Go and Python. We're not looking for a specific set of hard skills, but the tenacity to learn as you go and the analytical mindset to do it quickly.

What to expect from Cogo:

  • Near obsessive use of data to inform business decisions. We believe that efficient growth happens when we make every decision based on solid, well directed analysis.
  • Unmatched opportunity. We believe in mentoring people to grow as quickly as they can. Today's new grad hires are tomorrow's trail blazers.
  • Flexibility and novelty. Your role will define itself over time, as you identify the problems that you are uniquely capable of solving.
  • A fun, supportive culture. Happy employees are the most successful. We take care of our own, and not just because it's good business.
  • The ability to take big swings. We are a successful company today due to the great ideas that have been generated and executed by our phenomenal Cogo team

About you:

  • You have the tenacity to learn as you go and the analytical mindset to do it quickly.
  • You've been in technical support role before and/or have experience answering inquiries and tickets from internal customers
  • You are organized, detail-oriented, and always follows through on things that need to get done
  • You are curious and passionate about architecting and building highly scalable, distributed systems
  • You enjoy identifying processes and functions that automation can solve
  • You have a focus on customer satisfaction and are driven to exceed expectations to provide a positive experience
  • You have great attention to detail and do not let important details slip through the cracks
  • You are comfortable working in a dynamic, agile, team-oriented environment; Adjusts quickly to changing priorities and conditions; enjoys working in and thrives in a rapidly changing environment; willing to join on-call rotation after training

If you're reading this and questioning whether you should apply, apply! There's no such thing as a perfect candidate, and we don't expect you to check every box. We're inspired by the uniqueness that people like you bring to the table. The companies that we incubate are only as innovative as the breadth of lived experiences shared by the teams building them. We can't wait to read your application!

Cogo Labs is an equal opportunity employer and individuals seeking employment with us are considered without regards to race, color, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

Cogo Labs Leadership Principles

1. Take Big Swings

Thinking small is a self-fulfilling prophecy. Leaders strive to spend their time exclusively on what’s important, and they shed the rest. They seek out the highest return on their team’s time and effort.

2. Data Driven

Leaders work backwards from the solution to generate plans. They use data to be sure their time and effort are always leveraged at the most impactful work. They admit when they are wrong and use the data to eliminate their blind spots.

3. Make Moonshine

Leaders create value from spare and under-utilized parts. They’re resourceful and tenacious. They expect and require innovation and invention from their teams, and they find ways to simplify. They are situationally aware; they look for good ideas from anywhere.

4. Insist on the Highest Standards

Leaders keep the standards relentlessly high. They demand high quality products, services, and processes because they deliver high quality products, services, and processes. Leaders solve root problems and ensure that when problems get fixed, they stay fixed.

5. Bias for Action

Leaders run everywhere they go. Many decisions and actions are reversible and don’t need extensive study. Leaders value calculated risk taking because they know that in business, speed wins.

6. Have Integrity; Earn Trust

Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is difficult or embarrassing. Leaders are not arrogant. They benchmark themselves against the best and identify their gaps.

7. Hire and Develop the Best

Leaders raise the bar with every hire and promotion. They want to work with other leaders. They recognize exceptional talent and enthusiastically propel them throughout the organization. Leaders are serious about their role in coaching others.

8. Ownership

Leaders think long-term and don’t sacrifice long-term value for short-term results. They own all the inputs to their business. They act on behalf of the entire company, beyond just their own team.

9. Disagree and Commit

Leaders respectfully challenge decisions when they disagree, even when doing so is uncomfortable or awkward. They have conviction; they do not compromise in the name of social niceties. Once a decision is reached, they commit wholly.

10. Dive Deep

Leaders operate at once with immense perspective and granular detail. No task is beneath them. They audit frequently, and they are skeptical when metrics and anecdote differ.

11. Deliver Results

Leaders focus their time on the key drivers for their business. They pursue them obsessively to deliver results with the right quality and in a timely fashion. They rise to the occasion and never compromise.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SparkFrameworks
    • AWS (Amazon Web Services)Frameworks
    • KubernetesFrameworks
    • DockerFrameworks
    • EMRFrameworks
    • AirflowMySQLDatabases
    • ElasticSearchDatabases
    • SQLAnalytics
    • RAnalytics
    • PythonAnalytics
    • MarkdownAnalytics
    • SSHAnalytics

Location

Located in the heart of the renowned Innovation Mile in Cambridge, MA, Cogo Labs sits in a premier location ideal for entrepreneurs!

An Insider's view of Cogo Labs

What are some social events your company does?

Cogo hosts a variety of social events to help support our collaborative, fast-paced culture. We have regular seasonal outings (like our Cogo Cruise), team dinners, new hire welcome breakfasts, fitness classes, and volunteer days. For me, the events hosted by our DE&B Council and ERGs are the most unique and engaging – I always look forward to them!

MK

Executive Assistant

What's the biggest problem your team is solving?

We support the explosive growth that we strive for as a company. Our systems must be well-architected to scale sustainably, & we provide the skillset to deliver financial leadership to every business in our ecosystem. It's a continuously evolving journey, but it's one that we take head on with intention, knowing the value we bring to Cogo's future.

Navid

Finance Director

How does the company support your career growth?

Cogo has supported my career growth through its investment in advancing my capacity and confidence to own increasingly impactful and challenging projects. I receive 1:1 mentorship and frequent and specific feedback on all of my analytical work.

Lauren

Senior Data Analyst

How do you make yourself accessible to the rest of the team?

Cogo's flat org structure and flexible organizational hierarchy. People shift constantly from project to project, get exposure to lots of their coworkers, and are encouraged to disagree and commit. That creates a culture of partnership and collaboration rather than fiefdoms or gatekeeping.

Rob

CEO

How do you collaborate with other teams in the company?

As an engineer at Cogo, cross-team collaboration is inevitable. For me, collaboration looks like syncing up to align on project requirements or putting heads together to solve critical problems for the business.

Max

Software Engineer II

What are Cogo Labs Perks + Benefits

Cogo Labs Benefits Overview

Cogo built a people program to achieve efficiency, promote community, and spur innovation. This is root for our company perks that includes above-market bonus programs + generous PTO, community and employee outings, and employee stipends for child care, gyms, and home costs.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Cogo Lab's offers group meditation sessions, yoga sessions and encouragement for working out together outside of the office!
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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