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Director of Professional Services, CloudHealth by VMWare

| Greater Boston Area

CloudHealth by VMware is looking for a hands-on person to build, manage and grow the Professional Services (PS) business as part of the CloudHealth Customer Success team.  The mission of the PS organization is to provide billable services that enhance the value of the CloudHealth platform and enable even greater levels of customer adoption and value realization. 

In this role, you will be responsible for defining, marketing and selling professional services to prospective and existing customers.  You will be responsible for the delivery of all professional services sold.  This includes ensuring that customers receive positive business outcomes from the services delivered and have a positive customer experience.  You will also be responsible for recruiting, on-boarding, and managing a team of consultants and delivery partners.  You will partner with your VMWare counterparts to ensure service operations are aligned with standard processes and scale as the services revenue grows.

The CloudHealth platform is a SaaS-based cloud management platform and the current services offerings focus on consulting with the customer to ensure the platform is configured correctly and integrated into their business process and environment.  Additional offerings focus on driving extended adoption and value of the platform and helping customers mature the management of their public and hybrid clouds.

This position reports to the Sr Director of Customer Success and will work closely with local and global leaders of the Corporate Account Management, Technical Account Management and Training teams.  This position is based in Boston, but candidates will be considered in our San Francisco office.

CloudHealth by VMWare operates as an independent and entrepreneurial business unit in one of the most innovative and successful independent software companies in the world.  This comes with all the benefits of working at a start-up with the financial backing and organizational support of a large company.

Responsibilities

  • Lead the development of Professional Services offerings and methodologies, working closely with Marketing to generate collateral and execute campaigns.
  • Engage with customers to understand opportunities to enhance the value of the CloudHealth platform through services.  Partner with Sales team to qualify, scope and sell engagements.
  • Develop and manage project plans, schedules, success criteria and milestones.
  • Ensure that projects and deliverables are completed on-time and within budget, and at a high level of customer satisfaction.
  • Identify and proactively manage risks, resolve issues and escalate where appropriate to drive successful customer and business outcomes.
  • Consolidate and document best practices for achieving maximum value from the platform.  Identify opportunities for the PS team to extend the platform by engineering reusable solutions that can be used internally and by customers to maximize the value of the platform.
  • Collaborate with Product Management and Engineering leaders to incorporate best practices and PS built deliverables into the platform, and to drive the overall extensibility of the platform.
  • Work closely with IT, Finance and Legal to ensure appropriate back office process, contracts and systems exist to support the business as it grows.
  • Recruit and mentor a team of high performing Professional Services consultants, engineers, and delivery managers.
  • Stay abreast of current developments on general business, industry and technical issues and challenges.

Required skills

  • Minimum of 15 years’ PS experience; 5 of which should be in a lead role building a PS business.
  • Balanced experience across all aspects of PS – marketing, sales, delivery, back office, etc.
  • A passion for delivering positive business outcomes and creating great experiences for customers.
  • Strong people management and organization planning skills.  Can recruit and develop talent.
  • Strong problem-solving skills.  Organized.  Detail oriented.
  • Open.  Promotes open exchange of ideas.  Willing to confront issues or fight through adversity.
  • Action oriented.  Finds solutions versus raising issues.  Removes obstacles. 
  • Celebrates customer and employee success.
  • Innovative.  Looks for areas to continuously improve.
  • Enjoys working in a fast-paced environment with a high rate of change.  Flexible.  Adaptable.
  • Strong communication skills.  All forms of communication.  All levels of an organization.
  • Services experience in a software company, preferably SaaS.
  • Public Cloud and IT Systems Management domain knowledge is strongly preferred.
  • Travel up to 25% travel based on the needs of the organization and customers.

This job requisition is not eligible for employment-based immigration sponsored by VMware



VMware Company Overview: VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • BalsamiqDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

100 Summer Street, 20th Floor, Boston, MA 02110

An Insider's view of CloudHealth by VMware

What are some social events your company does?

CloudHealth offers a lot of social events throughout the year! Some of the more popular events are the CHit CHat's we run about every month. Every once in a while, we add in something extra to them as well. For example, one doubled as a Trivia Night and one time we had karaoke, which ended up being a huge hit.

Tracy Morrell

Manager of Administration

How do you collaborate with other teams in the company?

Building the best platform to solve our customers’ cloud management and optimization challenges is truly a team effort. Everyone at CloudHealth has a unique perspective on how we deliver value to our customers, so it’s always important for engineering to collaborate with other teams.

Devin Nguyen

Senior Software Engineer

How has your career grown since starting at the company?

When I first joined CloudHealth, I traveled the world as a Solution Architect to learn what our customers need. Now I’m able to apply that knowledge to our platform’s development as a Product Manager. As CloudHealth grows, I will directly influence our product’s future while taking my career in a new and exciting direction.

Chris Jacob

Product Manager

How do you make yourself accessible to the rest of the team?

Equally as important to being accessible is being approachable. Putting CloudHealth employees’ needs before our own and having the understanding their success and career progression is a direct reflection of the work and enablement we provide. Being accessible to everyone at all levels creates the synergy we need to be successful.

Ryan Policella

Director of Sales Development

What’s the vibe like in the office?

The great thing about CloudHealth is knowing that you are working with an ambitious and hard working group of passionate people who are always willing to collaborate and help one another with the challenges we encounter every day. The atmosphere at the office is easy going but fast paced. We work hard and still know how to have fun.

Gabriela Veloz

Account Executive, LATAM

What are CloudHealth by VMware Perks + Benefits

CloudHealth by VMware Benefits Overview

CloudHealth provides weekly catered lunches, endless free snacks, we have coffee and sparkling water machines, beer and cold brew on tap. Our building has an amenities center with a made-to-oder or grab-and-go cafe as well as an on-site gym and private showers. There are hosted social events like happy hours, hack-a-thons, karaoke, trivia nights, corn hole and putting competitions, kickball games, photo contests, game nights, team off-sites, company-wide summer and winter outings. We also have unique interest groups like book club, run club, and whiskey club (exactly what it sounds like)! There is also a lot of opportunity to get involved in the community as CloudHealth employees are able to take 40 hrs of service learning per year to volunteer as well as access to annual donation matching to the charity of our choice.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning

Additional Perks + Benefits

Everyone here has a chance to learn and develop professionally as the company continues to grow. We pride ourselves in giving employees the opportunity to build their career - the rest is up to them. For example, one of our early hires started here as an intern, and now he’s spearheading the expansion of our London sales team. It just goes to show how far commitment and dedication will take you!

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