About Taymax

Taymax Group Acquisition, LLC (“Taymax”) is a multi-unit franchisee of Planet Fitness, which is one of the largest and fastest-growing franchisors and operators of fitness clubs in North America.  Taymax owns and operates over 60 clubs in California, Texas, Pennsylvania, Tennessee and Ontario, Canada, and has plans to double its club count over the next 5 years.  Taymax is one of the largest and fastest-growing franchisees in the Planet Fitness system, consistently experiencing double digit growth per year.  Taymax is backed by Trilantic North America, a New York-based private equity firm managing $9.4 billion of aggregate capital commitments.  Taymax has been the recipient of several prestigious awards from the franchisor including Developer of the Year in 2016 and 2018, and Franchisee of the Year in 2018.  Taymax’s corporate office is located in Salem, New Hampshire.

About the Role

The Director of Information Technology (“IT”) will be the point person for IT at Taymax focused on the key areas of system development, system support and service delivery for our corporate office as well as our clubs in California, Texas, Tennessee, Pennsylvania and Ontario, Canada. This position will have ultimate ownership of maintaining and optimizing all in-store and back-office systems. This person will be Taymax’s technology link with the franchisor, responsible for understanding, influencing and implementing corporate requirements, with specific focus on PCI compliance and in-club network performance in support of the member experience.

Essential Functions

• Oversee all IT and network systems for both the field and corporate office teams at Taymax
• Develop internal processes and procedures to ensure maximum uptime while minimizing in-store technology disruptions
• Oversee initial follow up on network and other in-store technology issues as reported by in-club staff
• Identify and manage third-party vendors’ that can supplement remote assistance needs as well as provide in-store support as deemed necessary
• Ensure all in-store networks are compliant Planet Fitness Corporate standards, with specific focus on PCI, HIPAA and customer experience issues
• Work with the director of facilities to develop effective reporting and triaging process for issues, ensuring a timely resolution to reported problems 
• Ensure all new clubs open with fully functional, compliant and easy to maintain in-store IT systems
• Manage IT system remediation and improvement projects
• Perform other functions as required based on the business and club needs

Qualifications

Bachelor’s Degree in Information Technology, Computer Science or related field and five to seven years’ experience in managing in-store retail networks, with ownership for ensuring functionality as well as compliance (PCI, HIPAA, etc.).

• Hands on experience with Firewall-managed environments
• Demonstrated knowledge of VoIP phone management, experience with Shoretel/Mitel a plus
• Experience managing retail IT systems with a heavy reliance on broadband internet service for both the POS and customer experience
• Ability to manage, third party vendors, service providers, software providers and internal staff to ensure timely resolution to IT problems
• Familiarity with Cable and Satellite TV providers to aide in in-store trouble shooting and issue resolution
• Experience with A/V as well as IT a plus

_{This position will be required to travel, as needed, to existing and new clubs to assist with IT needs.  This position is required to talk in person or on the phone. Ability to continuously stand or walk, bend, squat and occasionally lift up to 50 pounds. Will occasionally encounter toxic chemicals.  This job is subject to a variety of physical conditions when in the club environment. This job also operates in a professional office environment and uses standard office equipment, such as computers, phones, copiers, filing cabinets, fax machines.}

_{Taymax is committed to providing equal opportunity in the terms and conditions of employment without regard to sex, age, race, color, ethnicity, religion, disability, national origin, sexual orientation, gender identity, pregnancy, military status, marital status, genetic information or any other protected status under applicable local, state or federal law.  This policy applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment in accordance with applicable local, state and federal laws.}