Director, Global Facilities & Office Experience
As Director, Global Facilities and Office Experience, you are key in setting forth a work environment that embodies the innovative, employee and customer-centric face of Fuze. You will be responsible for a variety of Real Estate, Facilities and Office Administration needs and processes in a fast-paced pre-IPO environment. You will support global and headquarters company initiatives and oversee site-specific operational requirements.
If you are the ideal candidate, you will be relentless about details and passionate about people. You will have a warm and friendly, customer oriented demeanor. You will be adept at building relationships and influencing without authority. You will truly enjoy being in the thick of things. You can see a problem or an issue and waste no time in getting it resolved. You have a “can-do” attitude, and are intellectually curious and meticulously organized. The prospect of working on a wide variety of projects excites you. You are empathetic and perceptive, and savvy at balancing the needs and emotions of your customers.
What you'll do:
- Develop and execute a project plan for critical office moves both nationally and internationally, to include a communications plan, and managing all logistics coordination
- Own all facilities management, including vendor negotiations
- Coordinate the new hire onboarding process with hiring Managers, HR and IT departments
- Maintain positive relationships with property and building management (Landlords)
- Ensure the safe, reliable, and efficient operation of building systems and equipment
- Address and remedy any building defects (HVAC, plumbing, electrical, etc) in a timely manner
- Plan projects for facility improvements from concept to completion
- Maintain, manage, and audit security access system to ensure accuracy
- Inventory, order and maintain a consistent level of office supplies and equipment
- Adhere to budget for facilities-related expenses
- Interface with Accounts Payable for review and approval of facilities-related invoices
- Oversee and manage outsourced contracts with vendors
- Manage RFP process for new or renewing contract services
- Maintain and manage space planning in coordination with the Chief People Officer
- Coordinate and execute all internal office moves
- Oversee the health and life safety systems to ensure required inspections and testing
- Respond immediately to all emergency situations
- Plan and facilitate the execution of employee engagement events in coordination with leaders and the HR team (social events, employee engagement activities, company meetings)
- Explore/implement new methods and procedures to reduce operational expenses
- Field and follow up on all queries from the public and customers and triage workflow
- Regular travel to key offices globally will be required
What you have:
- 10+ years of facilities management on a global scale.
- 3+ years of management experience – preferably managing global teams.
- Progressive experience and proven success in the facilities and office operations industry, where your track record shows the support and cultivation of a great place to work environment
- Excellent communication and customer service skills
- Advanced understanding of customer engagement methodologies
- Ability to manage the expectations of contractors and employees
- Ability to plan and prioritize tasks in a self-directed work environment
- Ability to multi-task and coordinate several efforts simultaneously
- Command of Microsoft office programs and web-based platforms
- Understanding of MEPs and building systems
- Experience managing and creating efficiency improvements for a large operating budget