Director, Global Facilities & Office Experience

| Greater Boston Area

As Director, Global Facilities and Office Experience, you are key in setting forth a work environment that embodies the innovative, employee and customer-centric face of Fuze. You will be responsible for a variety of Real Estate, Facilities and Office Administration needs and processes in a fast-paced pre-IPO environment. You will support global and headquarters company initiatives and oversee site-specific operational requirements.

If you are the ideal candidate, you will be relentless about details and passionate about people. You will have a warm and friendly, customer oriented demeanor. You will be adept at building relationships and influencing without authority. You will truly enjoy being in the thick of things. You can see a problem or an issue and waste no time in getting it resolved. You have a “can-do” attitude, and are intellectually curious and meticulously organized. The prospect of working on a wide variety of projects excites you. You are empathetic and perceptive, and savvy at balancing the needs and emotions of your customers. 

What you'll do: 

  • Develop and execute a project plan for critical office moves both nationally and internationally, to include a communications plan, and managing all logistics coordination
  • Own all facilities management, including vendor negotiations
  • Coordinate the new hire onboarding process with hiring Managers, HR and IT departments
  • Maintain positive relationships with property and building management (Landlords)
  • Ensure the safe, reliable, and efficient operation of building systems and equipment
  • Address and remedy any building defects (HVAC, plumbing, electrical, etc) in a timely manner
  • Plan projects for facility improvements from concept to completion
  • Maintain, manage, and audit security access system to ensure accuracy
  • Inventory, order and maintain a consistent level of office supplies and equipment
  • Adhere to budget for facilities-related expenses
  • Interface with Accounts Payable for review and approval of facilities-related invoices
  • Oversee and manage outsourced contracts with vendors
  • Manage RFP process for new or renewing contract services
  • Maintain and manage space planning in coordination with the Chief People Officer
  • Coordinate and execute all internal office moves
  • Oversee the health and life safety systems to ensure required inspections and testing
  • Respond immediately to all emergency situations
  • Plan and facilitate the execution of employee engagement events in coordination with leaders and the HR team (social events, employee engagement activities, company meetings)
  • Explore/implement new methods and procedures to reduce operational expenses
  • Field and follow up on all queries from the public and customers and triage workflow
  • Regular travel to key offices globally will be required 

 What you have: 

  • 10+ years of facilities management on a global scale.
  • 3+ years of management experience – preferably managing global teams.
  • Progressive experience and proven success in the facilities and office operations industry, where your track record shows the support and cultivation of a great place to work environment
  • Excellent communication and customer service skills
  • Advanced understanding of customer engagement methodologies
  • Ability to manage the expectations of contractors and employees
  • Ability to plan and prioritize tasks in a self-directed work environment
  • Ability to multi-task and coordinate several efforts simultaneously
  • Command of Microsoft office programs and web-based platforms
  • Understanding of MEPs and building systems
  • Experience managing and creating efficiency improvements for a large operating budget
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We're right in the heart of Copley Square with plenty of restaurants & bars in the area. The office is easy to get to with train & bus stops nearby.
2 Copley Place, Suite 7000, Boston, MA 02127

An Insider's view of Fuze

What are some social events your company does?

Once a quarter, we host a theme party in our offices to get everyone together. Fuze Cruise, summer camp, Halloween, and a holiday party with a cookie swap to name a few of the recent ones. We also have a softball league during the summer and fall, and have done a few volunteer outings at local charities.


Marketing Director

How do you collaborate with other teams in the company?

As a Program Manager, it is crucial that I can easily collaborate with internal teams and external vendors, no matter where they are located. Our technology easily allows us to hop on a video call, send messages, and create group chats so we can keep projects moving. The ability to quickly take notes within the meeting has also been a huge plus dur


Strategic Program Manager

How has your career grown since starting at the company?

Working at Fuze since 2014 has been immeasurably rewarding both personally and professionally. I've made lifelong friends, rubbed shoulders with business leaders from coast to coast, and taken my career to a level I didn't think possible.


Area Director, New England

What unique initiatives do you have that encourage innovation?

We look for people who have high energy and are up for a challenge. We're in the business of transitioning enterprises to the cloud with communication and collaboration software. Our market potential is massive when you think about the millions of knowledge works in global enterprises today.



What are Fuze Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Depending on the role, employees are eligible for a performance bonus.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Fuze has an official Work from Anywhere policy, in which employees can work with their managers to develop a personalized work schedule.
Family Medical Leave
Fuze offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
In addition to beer on tap, we also have cold brew coffee, iced tea, and kombucha.
Casual Dress
Commuter Benefits
Company Outings
Fuze has several outings including an annual holiday party, annual summer party, Boston Marathon party, along with other events throughout the year.
Stocked Kitchen
Fuze has a fully stocked kitchen including numerous snacks, hummus, guacamole, yogurts, water, coffee, tea, LaCroix, and soda.
Some Meals Provided
Happy Hours
Every Thursday, we have a happy hour in the office.
Parking fees are typically covered under our commuter benefit policy.
Recreational Clubs
Fuze offers a variety of sports leagues including softball, ping pong, and more.
Fitness Subsidies
Fuze is able to offer fitness discounts to select area gyms.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Fuze is committed to creating a diverse and inclusive workplace through team-building exercises, the Fuze Women's Network, and more.
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