Director, Customer Segment Strategy at Humana Studio_h

| Greater Boston Area
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Description

 

The Retail Product and Strategy Organization is seeking a Director, Strategy Advancement to drive initiatives and platform development in support of the Customer Segment Product Management Team. As a consumer-centered health organization, Humana is committed to finding ways to grow our membership by delivering desirable experiences to consumers that improve clinical outcomes and help members achieve their best health, while driving profitability to support the long-term sustainability of our offerings. In exploring opportunities to meet consumer needs, Humana’s Retail Medicare organization has identified opportunities to design, develop and deliver offerings designed for their unique needs of specific consumer segments (e.g., Dual Eligibles, Veterans, Multicultural).

 

Responsibilities

 

As Director, Strategy Advancement you will be responsible for leading and developing a multi-disciplinary team comprised of senior design, business intelligence and strategy talent focused on advancing transformation initiatives in support of priority customer segments within the Retail business. In partnership with the customer segment owners, you will define and lead initiatives that span disciplines across the organization to drive lasting change against OKRs and the prioritized initiative roadmap. While delivering near term value via membership growth, improved consumer experiences and better health outcomes, you and your team will own the development of an overarching platform strategy that supports continuous improvement and innovation for members in each customer segment. You will work closely with operating partners across the enterprise (e.g., sales, service, clinical, journey teams, platform teams, marketing, Bold Goal, IT, etc.) to create alignment and drive change. In addition to building a strong self-directed team and talent pipeline, you will manage external vendor/partner relationships to augment capacity in core research, design, strategy and change management efforts to ensure the team’s ability to meet goals in an accelerated environment. Ultimately, with a strong bias for action, you will focus on generating data-driven recommendations, plans and implementation support to drive scaled operational changes that deliver value to Humana’s members and priority stakeholders.

               

Required Qualifications

  • Master's Degree
  • 10 or more years of technical experience in business strategy, design strategy, or business intelligence
  • 5 or more years of leadership experience with multi-disciplinary teams of high performing subject matter expert talent
  • Current or prior healthcare industry experience
  • Complex program and project management skillset with ability to synthesize inputs across multiple disciplines and ensure a quality output
  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

 

Preferred Qualifications

  • Demonstrated team-builder, with talent networks and relationships in business strategy, design strategy, and related fields
  • Proven ability to translate complex contexts into clear hypothesis-driven problem frames that provide clarity for multi-disciplinary teams
  • Demonstrated ability to translate consumer needs into conceptual experience models, design tests to validate hypotheses, refine experiences and deploy at scale through operating partners
  • Expert facilitator with ability to design and deliver focus groups, workshops and multiple types of custom (co)design sessions with consumers and business stakeholders
  • Ability to communicate and influence ranging from senior executives to individual contributors
  • Attention to detail and strong quality control skills adapted to fast-paced consulting / delivery context
  • Proficiency in systems design and platform strategy concepts
  • Excellent time management skills, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
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Technology we use

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Location

Our bright, brand new, open-concept offices are located in the bustling Seaport district surrounded by like-minded high-tech and start-up companies.

An Insider's view of Humana Studio_h

What’s the vibe like in the office?

The Boston office is very open and built to make conversations & interactions easier. It’s easy to reach out to people (at any level) to ask for help, input, or just have a casual chat. There are 2 community managers who also help to plan events throughout the week for associates (e.g., yoga, happy hour, games). It’s a super lively environment!

Nanxi Ling

Experience and Transformation Lead

What projects are you most excited about?

The opportunity to be part of launching new products and care plans from greenfield by leveraging the latest technology stack and building best in class experience for both internal and external facing user applications, that will ultimately help us a company to focus on “Whole Person Health” rather than being than being a transaction system.

Kapil Sibal

AVP, Software Engineering

What are Humana Studio_h Perks + Benefits

Humana Studio_h Benefits Overview

• 401(k) with 125% match on first 6% contributed
• Associate Incentive Plan (AIP)
• Personal Time Off (PTO)
• Two Personal Holidays in addition to other major holidays
• Volunteer Time Off (VTO)
• Tuition Assistance
• Parental Leave / Caregiver Leave
• Comprehensive medical, dental, and vision insurance with subsidized premiums
• Life & Disability Benefits
• Adoption Assistance
• $2,500 Associate Referral Bonus for qualified positions
• Wage Works parking and commutation pre-tax benefit
• Charitable Matching Gift Program
• Network Resource Groups

Culture
Volunteer in local community
Volunteerism at Humana is part of our DNA - each employee is given 2 full days per year to designate to the cause of their choice. Volunteer on your own or with your team.
Partners with Nonprofits
Humana Foundation, Bold Goal Initiatives + MANY MORE!!!
Eat lunch together
Intracompany committees
Cross organization projects and initiatives, Network Resource Groups
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Humana is ranked #42 on DiversityInc's Top 50 Companies for Diversity and Inclusion. Our CEO Bruce Broussard Chairs the Executive Diversity Council and sets our agenda.
Unconscious bias training
Humana is partnering with Cook Ross, renowned consulting firm with deep expertise in Unconscious Bias to ensure that everyone can bring their whole self to work.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Humana's retirement plan is administered by Charles Schwab and offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Humana provides employees with a 401(k) matching plan managed by Charles Schwab. We match 125% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
The Associate Incentive Plan, or AIP, enables us to recognize associates for their contributions to the company's performance and outstanding contributions to those we serve.
Match charitable contributions
The Humana Foundation will match your donation dollar for dollar up to $100 per calendar year; or $2 for every $1 if you donate to an active Humana Foundation grant recipient.
Child Care & Parental Leave Benefits
Generous Parental Leave
Parental Leave provides up to 6 weeks of paid time away from work to bond with your newly born, adopted, or fostered child. The Parental Leave benefits are available to both the primary and secondary
Flexible Work Schedule
Humana provides employees with a flexible work schedule that includes Core hours but is at the discretion of leadership.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $5000 for eligible adoption expenses and 6 weeks of paid leave, 6 weeks unpaid.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Humana offers a pre-tax commutation benefit through Wage Works.
Game Room
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Paid industry certifications
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