Director of Agency Development Operations

Come join the LevelUp team at our HQ in Boston to help build the next-generation mobile payment network, connecting restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards.

We take pride in our inclusive and collaborative team atmosphere that encourages constant learning and growth, and empowers our employees to use their unique strengths and perspectives to make the biggest impact possible. And if we can have some fun, eat tons of food and win the Boston Business Journal’s #1 Best Place to Work Award (which we did!) along the way, even better. If you’re looking for a diverse, creative, hard-working team to solve exciting new problems with - look no further!

The LevelUp Agency team works with LevelUp’s regional and national food brands to build, design, launch, market and support their digital channel. This includes custom mobile and web applications for payments, loyalty, order-ahead and data insights into the customer base. The Director of Operations, Agency Development will be tasked with driving the team forward as we experience tremendous growth. This will involve adapting our current processes and tools to ensure teams are working cohesively and that we can tackle bigger projects and challenges with the right amount of structure.

Responsibilities

• Oversee and manage the delivery of bespoke web and mobile apps across development, testing, and release
• Manage all internal operational aspects of the Agency team to improve processes and optimize efficiencies
• Evaluate existing communication strategies across departments and identify and close communication and process gaps
• Work with leaders across LevelUp including Mobile Development, Product Management, Platform Development and Account Management to ensure that: we are delivering the high quality product and service to our clients, our priorities are aligned with business needs and roadmaps, and we anticipate future needs for the teams
• Review Agency tools to ensure they meet the needs of the team and explore additional tools for increased functionality to scale with the business
• Proactively identify and improve internal process and communication challenges for greater efficiencies

Qualifications

• 7+ years of experience in business operations
• Proven track record of leadership, taking ownership and driving results for large scale projects across multiple teams
• Experience re-organizing departments and optimizing processes a plus
• Team-oriented mindset with the ability to partner and adapt to a wide range of people
• Passionate advocate and leader for a variety of teams performing diverse functions
• Ability to make clear recommendations to teams, including the Executive Team, incorporating possible risks, challenges and rewards
• Comfortable working in a fast-paced, challenging environment where decisions have a large and immediate impact
• Ability and willingness to challenge the status quo

Benefits & Perks

• Free catered lunches from the businesses in the LevelUp ecosystem plus LevelUp credit to spend wherever we are accepted
• A never ending amount of coffee beans to make whatever suits your fancy and a snack closet that’s constantly stocked with a variety of snacks ranging from super healthy protein bars to a delicious bag of greasy chips.
• Incredible benefits package 100% paid for by the company including Medical, Dental, Vision, Medical Deductible Reimbursements, Disability & Life Insurance, Optional Life Insurance and Pet Insurance
• 401(k) with company match and a wide variety of investment options
• Monthly Tax-Free Cell Phone allowance
• Flexible Unlimited Vacation Policy
• Generous and Fair Parental Leave
• Casual office environment where jeans and flip flops are acceptable. #NoSuits
• Convenient access to the MBTA via red, green, orange line & Commuter Rail (Downtown Crossing Station, Park Street & South Station are a few blocks away)

About Us LevelUp connects restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. LevelUp brings its technology to market in multiple ways: embedded into partner restaurant apps to provide a full-stack customer engagement solution; via an open developer platform that powers over 200 mobile apps; and through the LevelUp's partner distribution channels, which lets consumers order ahead and avoid the line at their favorite lunch spots using the apps already on their phone. Based in Boston, MA. LevelUp is backed by leading investors such as Google Ventures, Highland Capital and JPMorgan Chase and powers the mobile experiences for top brands like Chase Pay, Pret A Manger, Potbelly, Tropical Smoothie Cafe, Equinox, Steak ‘N Shake, Dunn Bros Coffee, Argo Tea & sweetgreen. LevelUp is used by over 12MM customers paying at over 100,000 locations nationwide. LevelUp is an equal opportunity employer that values diversity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, or status as an individual with a disability.