Dev Solutions Engineer

| Greater Boston Area

About The Opportunity

Here at Grubhub we’ve been dedicated to giving diners the most convenient way to order food from their favorite restaurants (whether that’s a late night Chalupa from Taco Bell or a salad for lunch from a local restaurant the day after they enjoyed said late night Chalupa).

 

While we are food-obsessed, we are also customer-obsessed. We look to constantly innovate our technology so our diners’ food experience is memorable, restaurant owners get more business and individuals across the country looking for work can deliver the food from the restaurant to the diner flawlessly. We take great pride in knowing that we are a part of 20+ million diners food ordering experience and we are partnered with 125,000 restaurants in 2,400 US cities across our suite of apps (Grubhub, LevelUp, Seamless, Tapingo, AllMenus and MenuPages).

 

Want to be a part of the biggest movement in the US that is moving eating forward? If so, we want to talk to you - and hear what’s your favorite restaurant for food delivery!

 

The Point-Of-Sale (POS) Operations team is tasked with ensuring that all aspects of the LevelUp in-store experience, starting with the point of sale are in place to prepare for a merchant’s mobile application (payment, loyalty, rewards, order ahead and data insights) launch and beyond. This involves communicating with our POS Partners and several internal teams to confirm intended functionality while maintaining support beyond the initial launch. We love attempting the near-impossible every day and our hard work is critical to the success of LevelUp.  Are you ready for the challenge?

Some Challenges You’ll Tackle

  • Troubleshoot and investigate real-world POS issues alongside the development and support teams 
  • Test POS (point of sale), online ordering and web ordering integrations to ensure they meet LevelUp quality standards
  • Develop and maintain test plans and procedures for certifying LevelUp integrations
  • Maintain POS lab equipment used for testing and development of POS integrations (desktops, servers, and mobile devices)
  • Provide test results and reports to external and internal software developers
  • Collaborate with technology partners and third-party software developers to certify their integrations with LevelUp
  • Troubleshoot and innovate with fellow LevelUp colleagues in order to streamline existing POS integration practices and procedures
  • Maintain our Internal Knowledge Database in order to keep our existing customer support team informed and aware of new procedures
  • Provide effective, appropriate, and timely written and verbal communication with our merchant partners, during the initial integration period and beyond
  • Follow established procedures and work with the team on how to improve the procedural flow
  • Maintain a healthy relationship with partners to ensure all point of sale needs are met for LevelUp and merchant clients
  • Work with In-store team to ensure lab is up to date with all hardware and software.

You Should Have

  • Troubleshooting software and complex systems are second nature
  • Experience managing Windows-based operating systems (everything from XP to Windows 10) on a variety of hardware (embedded, desktop, mobile, and VMs)
  • Interest and ability to configure and install iOS and Android devices and applications
  • Curious about how and why things work and the ability and motivation to learn
  • Continually re-inventing clever ways to break things
  • Love the challenge of proving people wrong when told, “that’s not possible.”
  • QA experience
  • Must be highly organized, and possess the ability to run multiple projects simultaneously.
  • Solid IT background with working knowledge of POS systems (bonus)
  • Skilled at explaining complex situations in simple terms to technical and non-technical personnel 
  • Strong customer service/hospitality background
  • A positive attitude that can adapt to a fluid and fast-paced work environment
  • Independent thinking with good judgment skills and a record of problem-solving skills
  • Comfortable working with a team of highly technical individuals 
  • Strong listening and communication skills
  • Prior software development, testing
  • Experience with POS equipment, online ordering services, payment or loyalty platforms
  • Understanding of web technologies and RESTful APIs
  • Network configuration and troubleshooting skills (basic routing, switching, DNS, etc.)

And Of Course, Perks!

  • Unlimited PTO. It’s true, no strings attached and all the time you need to recharge.
  • Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.  
  • Free Food. Kitchens are stocked and free Grubhub each week.
  • Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.
  • Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be.

 

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • RubyLanguages
    • AndroidLanguages
    • iOSLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Relational DatabasesDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • SalesforceCRM

Location

We are in the heart of downtown Boston's financial district, easily accessible by bus and train, and surrounded by tons of restaurants and amenities.
Why This Employee calls Grubhub the Cirque du Soleil of Tech Talent
Watch

An Insider's view of Grubhub

What’s the vibe like in the office?

It's fun coming to work because there's a constant buzz in the office. Everyone's excited to be here, working on big things, but also having fun collaborating and just being around each other. The marketing team is really tight knit- even though we're busy heading up our own projects, we make sure to take time to catch up on what we're up to.

Dyan

Growth Marketing Manager

How do your team's ideas influence the company's direction?

Our inside sales team lives on the company's front lines, playing an integral part in our growth strategy. Our sales team has direct access to our CSO, CEO and the entire marketing team. Their feedback, ideas, and suggestions -- even down to who they choose to call day in and day out ultimately define who our next client becomes.

Kathleen

Inside Sales Manager

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

PTO. It’s true, we provide you a generous amount of time to recharge.

Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.

Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.

Free Food. Kitchens are stocked and free Grubhub each week.

Casual Culture. Catch rays on the rooftop or get comfy on the couch and get to know your coworkers — because work, should be a place you want to be.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning
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