In the Desktop Support Technician position, you will provide help desk services and basic technical support for the company’s LAN and phone systems.  You will be responsible for ensuring timely setups for new hires and swift problem resolution. You will also be required to conduct training for new hires on internal IT systems, procedures and software to ensure a smooth onboarding process and compliance with company IT policies.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Monitor performance of Windows desktops and desktop applications, performing root-cause analysis for failures and resolving issues in a timely fashion

• Strong knowledge of delivering support in a Microsoft environment including the troubleshooting and support of Windows 7, Windows 10, Google Apps for Business and the Microsoft Office suite.

• Basic working knowledge of Active Directory, DNS and DHCP.

• Deploy desktop images and application software packages utilizing automated and manual methods.

• Provide training and timely assistance to end users.

• Be available for after-hours support for critical business issues and planned maintenance

• Escalate helpdesk issues when necessary

• Other duties as assigned

ESSENTIAL SKILLS and EXPERIENCE:

• Bachelor’s Degree or equivalent experience

• 1 - 3 years of related experience

• Strong ability to identify areas for process improvement

• Proficient in Active Directory and access control administration across a wide variety of application software platforms

• Solid understanding of Windows desktop operating systems, Microsoft Office, Google Apps for Business, Domain Environments, and Antivirus software

• General understanding of networking technologies (LAN, WAN, Wireless)

• Excellent organizational communication skills, both verbal and written

• Ability to attain and/or maintain relevant industry certifications as needed, to include: A+, Net+