Desktop Support Engineer

| Greater Boston Area
Position Summary

Kyruus is looking for a Desktop Support Engineer to join our Technology Operations team. Kyruus is a modern, cloud-based business leveraging numerous SaaS products to keep our on-prem footprint as close to zero as possible. We’re heavily invested in the Apple ecosystem to streamline our operations and provide a great end-user experience.

The Desktop Support Engineer will provide technical support to all employees, ranging from our administrative and finance team to our engineering team. This individual will manage all incoming helpdesk tickets, including triage, timely resolution, detailed documentation, and clear communication with all involved parties. We are a fast-growing, high-potential company and this is a perfect opportunity for someone looking to break into the world of IT by providing excellent support to our team members.

Responsibilities

  • Support and troubleshoot macOS

  • Own troubleshooting Bring Your Own Devices

  • Enthusiasm for working in a macOS environment

  • Ability to work with and tailor support for all members of the organization (junior to executive, technical and non-technical, local and remote)

  • Network management experience

  • Ability and strong desire to work with minimal supervision in an environment with changing priorities and multiple projects

  • Analytical, organizational, communication and problem solving skills

  • Experience with office electronics

  • Apple Certified Macintosh Technician (ACMT)

  • AV experience

  • Windows

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • GoodDataAnalytics
    • InVisionDesign
    • SalesforceCRM

Location

222 Berkeley Street, Boston, MA 02116
222 Berkeley Street, Boston, MA 02116

Insider's spotlight

What’s the vibe like in the office?

If I had to describe Kyruus in a word, it would be "Inclusive." We have a diverse collection of skill sets and personality types. While this may seem like a ton of differences, it somehow brings us together. On top of quarterly parties and monthly game nights, people find a way to connect daily.

Lisa-Marie

EA + Manager - Administrative Services

What's the biggest problem your team is solving?

Our platform ingests, parses and organizes data from health systems' provider and scheduling data, providing customers with a platform to make finding a doctor and booking an appointment as easy as booking a seat on a flight. Scaling our match capabilities with new sources of data, algorithms and presenting it simply are current areas of focus.

Chris

SVP - Product + Engineering

What are Kyruus Perks + Benefits

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