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Desktop Support Engineer

| Greater Boston Area
Position Summary

Kyruus is looking for a Desktop Support Engineer to join our Technology Operations team. Kyruus is a modern, cloud-based business leveraging numerous SaaS products to keep our on-prem footprint as close to zero as possible. We’re heavily invested in the Apple ecosystem to streamline our operations and provide a great end-user experience.


The Desktop Support Engineer will provide technical support to all employees, ranging from our administrative and finance team to our engineering team. This individual will manage all incoming helpdesk tickets, including triage, timely resolution, detailed documentation, and clear communication with all involved parties and implement new technologies throughout the organization. We are a fast-growing, high-potential company and this is a perfect opportunity for someone looking to break into the world of IT by providing excellent support to our team members.

Responsibilities

  • Support and troubleshoot macOS

  • Own troubleshooting Bring Your Own Devices

  • Enthusiasm for working in a macOS environment

  • Ability to work with and tailor support for all members of the organization (junior to executive, technical and non-technical, local and remote)

  • Network management experience

  • Ability and strong desire to work with minimal supervision in an environment with changing priorities and multiple projects

  • Analytical, organizational, communication and problem solving skills

  • Experience with office electronics

  • Apple Certified Macintosh Technician (ACMT)

  • AV experience

  • Automation & scripting experience and/or familiarity with frameworks for enabling automation

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • GoodDataAnalytics
    • InVisionDesign
    • SalesforceCRM

Location

51 Melcher Street, Boston, MA 02210

An Insider's view of Kyruus

What's something quirky about your company?

We Kyruuvians add k’s and “:u”s to commonly used words, tools, APIs, pretty much anything that contributes to our own growing lingo. For example, we have an employee recognition program that’s called Ku:udos, Kamunda is Kyruus API wrapper for Camunda (a workflow engine), Downloadu:ur is a tool to deliver reports to clients, and you get the idea!

Nausheen

Vice President, Engineering

What's the biggest problem your team is solving?

Our platform ingests, parses and organizes data from health systems' provider and scheduling data, providing customers with a platform to make finding a doctor and booking an appointment as easy as booking a seat on a flight. Scaling our match capabilities with new sources of data, algorithms and presenting it simply are current areas of focus.

Chris

SVP - Product + Engineering

What is your vision for the company?

Our vision is to enable patients to get matched to the right provider the first time, in such a way that solves "The Patient Access Paradox", wherein patients are told to wait months for doctors appointments, despite the fact that 20-40% of the capacity in the healthcare system goes under-utilized.

Julie

Co-Founder / Chief Strategy Officer

What projects are you most excited about?

I'm most excited about the potential for chatbots to provide better matching between patients & doctors. With a chatbot, we can provide a rich user interaction that provides a better experience & better match than the existing "search and filter for doctors" paradigm, and also allows for a seamless handoff to a person in a doctor's office if needed

Will

Director of Engineering

What are Kyruus Perks + Benefits

Kyruus Benefits Overview

We have free snacks/food/drinks, awesome health/dental/vision benefits, Wellness + Commuter reimbursement, performance bonus, unlimited vacation, and more.

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Wellness Programs
You betcha! Healthy = Happy. 300$ a quarter to spend on things that make you a better you!
Retirement & Stock Options Benefits
401(K)
Company Equity
Share in our success!
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Annual/Quarterly Launch Parties, Trivia/Game/Movie Nights, Ice Cream Socials, Scavenger Hunts just to name a few and, of course, just good ol' fashions drinks and/or food after work.
Game Room
More boardgames than you'll ever be able to play in a lifetime! Videogames too. Favorites - SmashBro's, RocketLeague, Halo 1 (pistols), MarioKart / Diddy Kong, 007, Conquers BFD, any N64 game really.
Stocked Kitchen
Of course. Seltzers (salsa?), candy, snacks, chips, all the things.
Some Meals Provided
Catered lunch on Fridays.
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

We have all the standard tech company perks (perhaps minus some of the "google-level" stuff like volleyball courts/sleeping pods/trips to the real Hogwarts/personal helicopters, tame+alive helper dinosaurs/etc) but what sets us apart is our people. We care about our mission - making healthcare better - and it comes through in our culture. Not only are Kyruuvians the smartest folk on the block (you wont hear us say that btw) we are also some of the most kind, caring, and helpful humans one could hope to meet.

Working here, and being part of this team is truly awesome.