Cogo Labs is seeking a Desktop and Facilities Support Technician to provide end-user tech support along with handling daily facilities and office related issues in a highly technical and fast-paced environment. In collaboration with the Facilities & Tech Support Coordinator, they must be able to multi-task and communicate effectively as they provide computer and facilities support in a Mac based and multi-office environment.

Responsibilities:

• Onboard new employees
• Support employees as needed with hardware and software troubleshooting
• Coordinate moves or changes in a laptop and desktop environment
• Help create and maintain a fun, inviting, and creative workplace 

Outcomes:

• Take ownership of and streamline the onboarding process
• Maintaining all in use Cogo desktop and portable machines along with backstock
• Work with building management to resolve workspace maintenance issues
• Support Facilities and Tech Support Coordinator as needed

You are:

• Insightful: Able to recognize the needs of the business
• Intelligent: Learns quickly; demonstrates ability to quickly and proficiently understand new information
• Detail-oriented: Focused; Does not let important details slip through the cracks or derail a project
• Personable: A customer service oriented approach to the day-to-day needs of Cogo employees
• Adaptable: Adjusts quickly to changing priorities and conditions
• Organized: Plans, organizes, schedules in an efficient manner
• Persistent: Demonstrates tenacity and willingness to get things done
• Proactive: Acts without being told what to do; is self-guided within the role
• Strategic thinking: Able to identify, communicate, and resolve issues; identifies future opportunities and roadblocks along the way
• Communication: Speaks and writes clearly and articulately