Customer Success Manager at AdmitHub

| Greater Boston Area
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Are you driven by providing world class customer experience? Have you begun a career in Customer Success roles at SaaS organizations and are looking to leverage that in a growing start up where you can impact people’s lives through your partnership with colleges and universities? AdmitHub is seeking a Customer Success Manager to work hand in hand with our college and university partners through their onboarding and successful usage of our AI chatbot.

Who We Are

AdmitHub is the world’s first AI-powered chatbot purpose built to provide the resources, information, and self-motivations to nudge students—regardless of where they are in the process—toward taking the next step in their learning journey. And we have the research to prove it. We don’t sell jeans. We help learners achieve their dreams.

Our Customer Success Managers ensure that they are driving successful partner relationships and working strategically with partners to understand and advise them on a path towards success.  They also serve as the face of AdmitHub with executive stakeholders at our partner institutions. Your ability to convey a sense of comfort, confidence, and optimism when connecting with people one-on-one or in groups will be key to your success. 

What You’ll Do

  • Strategically manage existing customer relationships from program launch 
  • Ensure high levels of partner engagement, satisfaction and loyalty from program launch through their first year of utilization through
    • Developing successful programs with partners by driving adoption of the AdmitHub platform and managing overall health metrics of program 
    • Establishing a trusted advisor relationship with key stakeholders and executive sponsors to drive strategic value
    • Partner with Account Managers to proactively identify partner pain points and areas for partnership expansion
  • Work to create and cultivate a group of Partner Advocates to advocate AdmitHub’s value and work in collaboration with our Marketing team to create partner assets like best practices guides, videos, and webinars
  • Liaise with other AdmitHub teams to continuously refine and improve internal process and holistic support structure for partners

What You’ll Have

  • 3+ years of experience in customer success management roles within SaaS organizations
  • Track record of delivery in a customer success environment with a focus on increasing customer satisfaction, growth, and retention
  • Exceptional project management and organizational skills
  • Self-starter who thrives in an entrepreneurial, fast-paced environment, with a “no task is too small” attitude; able to translate ambiguity into concrete plans and resources
  • Exceptional written and verbal communication skills
  • Strong attention to detail and analytical skills

AdmitHub is committed to creating a company where all employees regardless of background can show up and feel they belong. This is an ongoing journey, and we welcome feedback on how we’re doing during your interview process. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or fitness level.

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Location

Our office is located in Downtown Crossing, but we've been working remotely since March 2020 and will continue to do so until the pandemic subsides.

What are AdmitHub Perks + Benefits

AdmitHub Benefits Overview

We have a great, comprehensive healthcare package, Flexible Time Off, paid parental leave, and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
AdmitHub's 401(k) retirement plan contributes 3% of an employee's annual base salary, regardless of whether they make an contribution or not, with no vesting period for the contribution.
Company Equity
Employee Stock Purchase Plan
We offer stock option grants when you start that vest over a period of 4 years.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 10 weeks of parental leave for the primary caretaker and 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Remote Work Program
Our remote work program includes the opportunity for employees to be full-time remote for specific positions, and all employees are encouraged to work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
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