Customer Service Ninja
ezCater is the #1 online - and the only nationwide - marketplace for business catering in the United States – a $23.9 billion market. Our 3.8M+ on-time ratings and reviews, our 60K+ caterers and restaurants, and our 5-star customer service make it superbly easy for business people to find and order great food for their meetings. We’re backed by Insight Venture Partners, Iconiq Capital, and Wellington Management, we’re on a path to $1B in 2019 and $2B in 2020, and we’ll get there – even more surely if you come help us.
Fanatic and fantastic customer service is the spice in our secret sauce. One client put it well: "This is my first call to you guys, and I feel like I'm talking to a friend. I trust you already."
What you'll do:
We are looking for enthusiastic, motivated, hard-working people, who love helping others, to come join our team as Customer Service Ninjas.
Manage orders from start to finish, respond to inquiries, maintain a 94% "insanely helpful" quality score, and problem-solve with customers & catering partners throughout the lifecycle of an order. ezCater's customers expect a consistent level of high-quality customer service, which you are passionate about providing.
- Excellent phone presence
- Polished written & verbal communication skills
- Excitement to learn & master our various platforms
- Confidence & ability to be autonomous and "figure it out"
- A solid understanding of what it means to be adaptable & agile; we like to move fast and change is a fun word around here
- A love to be busy -- really busy -- and then go home and forget all about it.
- Empathetic & inviting
- Decisive & resourceful
- Collaborative & innovative ("aim higher, make it better")
You must come to our Downtown Crossing Boston office for your first six weeks of training. While in training, your schedule will be Monday - Friday from 8 AM - 4 PM. After training, you will have the opportunity to work from home once per week for day shifts and several times per week for night shifts. When you work from home, please have an appropriate set-up: a quiet place and hard-wired, high-speed web access. We'll provide a computer, a headset, and VOIP phone service.
*If interested, please respond with a resume and a cover letter explaining why this job is perfect for you --and you for the job. Please address the cover letter to Annie O'Brien, Customer Operations Recruiter.
What you’ll get from us:
Most importantly, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.
Oh, and here’s what else you’ll get: Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office in the heart of Boston, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.