InterSystems

Our products have received global industry recognition from Forrester, Gartner and KLAS Research.

Cambridge, MA

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Operations//IT//

CRM Technical Specialist

InterSystems

| Cambridge

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We are looking for a highly motivated, collaborative, goal-oriented, and creative problem solver to join a team of experts supporting internal home-grown and third party applications, both in the U.S and internationally, who can work cross-functionally with internal customers, business analysts, and technical teams to understand, support, and deliver on business needs. This person will be responsible for a wide range of non-technical to technical operations that will require the ability to quickly adapt and learn business processes and understand complex systems. This position will have a focus on Pega Sales & Marketing Automation on-going development and support.

Responsibilities

User Support

Handling incoming front line internal customer support questions
Gaining a knowledge and deep understanding of internal applications
Develops and maintains expertise on features/functionality of internal applications
Collaborates with team to provide training on new features/functionality of internal applications

CRM

Work closely with other Pega Administrators and Analysts to ensure coordinated and compliant development of the Pega
Develop system documentation and Pega policies/procedures.
Ensure data accuracy and integrity
Manage and Administer marketing-to-sales pipeline and data workflow improvements and development
Help deliver standard functionality, tracking of appropriate data, and reporting to domestic and international business
Ensure security and governance of system and data
Manage projects; initiate and drive multiple workflows to successful completion with strong communication and collaboration
Support Integrations with legacy systems and other internal Applications
Drive end-user adoption by assisting in day-to-day Pega support, including the management of system upgrades, releases, and change control processes
Gather business requirements and translate them into Pega changes and enhancements.
Drive the Pega roadmap and enhancements to ensure they meet the strategic goals of the business.

Skills / Qualifications

Advanced knowledge Pega Sales & Marketing Automation

Experience with developing and implementing test plans
Familiarity with JIRA, or other support ticketing systems
Desire to learn new technologies
Highly technology literate; quickly learns new applications and tools
Strong follow-through capabilities
Extremely detailed and organized, ability to re-prioritize tasks as needed
Ability to work independently and within a team
Excellent interpersonal and team skills, extremely collaborative
Self-starter with excellent communication and influencing skills
Ability to multi-task while maintaining vigilant attention to details
Ability to be flexible, resilient, and adaptable to changing priorities
Ability to work with multiple groups including internal and external teams and manage expectations
Constantly looking to apply best practices
Exceptionally detail-oriented and organized
Proven ability to manage many simultaneous projects to meet business goals and objectives
Strong written and verbal communication skills; able to deliver clear, concise information and direction to partners and internal teams

Experience

Bachelor’s degree or foreign equivalent in a technical or business-oriented field.
4+ years of analytical and problem solving experience in a technical / business analyst or related role
4+ years of Pega experience (Ceritified Lead System Architech)
PegaSystems development experience
Process improvement and/or program and project management background, preferably in a software or other technology company

About InterSystems

InterSystems is the engine behind the world’s most important applications. In healthcare, business, government, and other sectors where lives and livelihoods are at stake, InterSystems is the power behind what matters™. Founded in 1978, InterSystems is a privately held company headquartered in Cambridge, Massachusetts (USA), with offices worldwide, and its software products are used daily by millions of people in more than 80 countries. For more information, visit InterSystems.com.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

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Where we are

We are next door to MIT and located in Kendall Square, a hub for IT/biotech companies and home to many popular restaurants and cafes.

Technology we use

Engineering

- C#Languages
- C++Languages
- JavaLanguages
- JavascriptLanguages
- PythonLanguages
- SqlLanguages
- ReactLibraries
- AngularJSFrameworks
- HadoopFrameworks
- Node.jsFrameworks
- TensorFlowFrameworks
- ObjectScriptFrameworks

Yoonji Choe

Development Manager

LEARN & LEAD

A recent grad finds major career growth

Choe came to InterSystems fresh out of school. With the help of company-provided educational resources and mentorship, she quickly found her footing. Today, she manages the development team for the EMR application, which creates better care processes for hospitals around the globe. In her role, she focuses on keeping her team in sync and clearing blockers so that devs can focus on building software with a real impact.

There was no set path laid out for me at InterSystems. I tackled problems that felt interesting and important to me, and my managers helped clear the path for me.

Yoonji Choe

Development Manager

Darryl Robinson

Development Manager, UI Technology

HEALTH TECH

Tackling tech with real impact

Robinson leads the development team that’s in charge of the user interface of Intersystems’ HealthShare product. He and his team tackle a tough challenge: keeping a large enterprise product up to date and relevant by introducing updates and new tech — while keeping the legacy codebase running smoothly. The payoff for the hard work? Robinson’s team ultimately helps doctors and patients make more informed decisions.

We support one another socially and professionally and recognize that we can accomplish more as a team than we can as 10 smart individuals.

Darryl Robinson

Development Manager, UI Technology

Jeff Fried

Director of Product Management for Data Platforms

SIMPLY POWERFUL

Building solutions for innovators

Fried leads the product and development teams in building and maintaining a small but powerful portfolio of products. The team excels in making complicated technology as simple as possible for its customers, which is no easy feat. Upcoming projects include a cloud offering for InterSystems to provide products as a service and a new capability that will put machine learning into the hands of more developers.

Building great products is much more than building what people say they want. You have to understand the fundamental problem and how you can solve it better than anybody else.

Jeff Fried

Director of Product Management for Data Platforms

What are InterSystems Perks + Benefits

InterSystems Benefits Overview

InterSystems is pleased to offer a premier benefits package to all benefit eligible employees. Our plans are designed to provide a comprehensive, cost-effective, and competitive benefits package. We are dedicated to the health, wellness, and security of our employees and their families.

Culture

Friends outside of work

Eat lunch together

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Diversity

Documented equal pay policy

Highly diverse management team

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability Insurance

Dental Benefits

Vision Benefits

Health Insurance Benefits

Life Insurance

Wellness Programs

Onsite Gym

Team workouts

InterSystems' fitness initiatives include in-office yoga.

Retirement & Stock Options Benefits

401(K)

InterSystems' 401(K) includes a profit-sharing program.

Performance Bonus

Child Care & Parental Leave Benefits

Generous Parental Leave

Flexible Work Schedule

Family Medical Leave

Company sponsored family events

InterSystems hosts family oriented events frequently.

Vacation & Time Off Benefits

Generous PTO

InterSystems employees receive a minimum of 23 PTO days per year.

Paid Holidays

Paid Sick Days

Perks & Discounts

Commuter Benefits

Company Outings

InterSystems hosts regular company events and outings. Recent events include New England Revolution game at Gillette Stadium, Lion King in Boston, and Holiday at the Boston Pops

Parking

InterSystems offers employees a parking subsidy.

Professional Development Benefits

Job Training & Conferences

InterSystems sponsors onsite, company wide new employee training.

Tuition Reimbursement

Cross functional training encouraged

Promote from within

Mentorship program

View full list of perks + benefits

An Insider's view of InterSystems

What’s the vibe like in the office?

I’ve found InterSystems a great place to work. I love the company size. It’s big enough to have a global impact, but small enough to maintain a real community feel. Everyone you work with has high standards and is capable of achieving their goals.

Raj

Product Manager - Developer Experience

How do you collaborate with other teams in the company?

I often rely on the collaborative nature of the company to provide my clients and prospects with the best experience possible, combining the skillsets of development, product support, learning services, and other departments to deliver a single, unified network to our clients.

Jess

Sales Engineer

How has your career grown since starting at the company?

InterSystems invests in my strengths and encourages me to take ownership of my career. The supportive culture of excellence made my way forward feel natural. Though I came to the company as a developer, I was quickly put on a leadership track and am now managing a team that won’t stop growing.

Michelle

Development Manager

How do you empower your team to be more creative?

We are a company of curious problem solvers – we love to learn. We foster a culture of ownership of one’s work and a sense of personal responsibility for helping our clients succeed. We maintain a collaborative culture while respecting the individual, embracing unique problem solving styles, and learning from each other.

John

Vice President, Client Services

How does the company support your career growth?

Working at InterSystems has provided me with the opportunity to discover my career path while continuing to learn, grow and succeed. Everyone is committed not only to the success of the individual but the success of the organization which fosters a unified, supportive and engaging environment.