The Consulting Manager of Rapid Deployment will lead a team of Consultants focused on delivering Rapid Deployment Consulting Solutions and implementing a set of apps and integrations within the Smartsheet platform. This role will have responsibility for recruiting, participating in resource assignment, engagement relationship management, business development, process review / improvement / creation, work quality, and be intentional in coaching and developing their team members. Key success factors for this Manager is in the rapid development of Consultants through Solution capabilities, Consulting capabilities, and engagement management discipline.

This role is responsible for meeting financial and operational objectives, hiring to plan, and developing the team. This person will work together with Professional Services leadership to set a strategy for these programs and will be responsible to operationalize that strategy.

This role requires a leader with a unique blend of proficiency in technology based solutions, packaged solutions, business leadership, management consulting acumen, people management skills, business development experience, and communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide leadership in the development of department goals and objectives.
• Recruit, hire, develop, train and directly supervise qualified Consultants.
• Continuous improvement / development of onboarding training
• Authorize PTO / expenses.
• Manage and coordinate department development opportunities
• Coordinate development and evaluation of SOP’s
• Consistently collaborates with Sales leadership for ongoing initiatives.
• Provide collaboration and support on all strategic business planning and consulting in preparation for expansion, consolidation, new service offerings, and other business owner decision that are presented.
• Review daily, weekly and monthly operational metrics to drive objective attainment
• Research industry trends and keep the team current on industry changes.
• Optimally deliver consulting services throughout customer lifecycle to ensure maximum customer value and overall economic impact (software + services)
• Oversee scoping, estimating, proposing, SOW creation, and staff allocation
• Can independently develop business strategic planning and coordinate efforts
• Assist in making connections with external potential business partners
• Works in conjunction with the Operations group to implement best practices.
• Understand the full operation of a Consulting organization.
• Will travel, when necessary, to meet with current and future customers.

REQUIREMENTS:

• 4-year undergraduate degree from an accredited university
• MBA, or equivalent work experience
• Exceptional verbal and written communication
• Excellent client management skills and the ability to work with customers in both pre-sales and post-sales environment
• Strong leadership, business development, organizational, team management, communication (verbal, written, and presentation), and interpersonal skills
• 3+ years working in a software services, and/or Consulting, leadership capacity
• Demonstrated success in solutioning, selling, and delivering solutions customers
• Proven success partnering across departments
• Excellent customer engagement, solution visioning, and problem solving skills
• Demonstrated experience translating customer business requirements into software solutions
• Experience successfully utilizing change management and business process mapping strategies