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Job Summary

A Manager with the ability and authority to ensure daily end-to-end delivery of Configuration Management services in accordance with this Configuration Management Plan. This includes configuration, change and problem management disciplines.

Duties and Responsibilities:

• Manage the day to day activities of the process, including establishing priorities and work assignments
• Track compliance to policies and procedures and resolving / escalating any compliance issues
• Facilitate Configuration Management audits
• Review critical incident outage resolution results and responses and dispositions of failed changes due to CMS related issues
• Facilitate communication and engage business and IT management to encourage configuration management efforts and value proposition
• Engage with strategic projects to ensure Configuration Management can deliver required CMS functionality within project timeframes
• Review and approve all changes to the CMS infrastructure where applicable
• Review and approve significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed
• Mentor the organization on Configuration, Change and Problem Management services, concepts, policies and procedures
• Chair the Configuration Control Board (CCB) and enacts changes as directed
• Provide and approve all requirements, use cases, user stories, etc. in support of new or improving functionality of the CMS
• Review and approve all requests for administrator log on credentials / access rights to the CMS infrastructure
• Reviews and publishes configuration management reporting.

Requirements & Skills

• Bachelor’s degree or equivalent experience in business administration.
• Professional experience in software engineering disciplines as they relate to applicable compliance regulations
• Strong knowledge of applicable laws and regulations, particularly NIST 800-53
• Strong analytical and critical thinking skills as well as effective written and verbal communication, interpersonal and organizational skills;
• Ability to work with little or no supervision while performing duties;
• Solid organizational skills with a proven ability to multi-task, meet deadlines, handle multiple projects/priorities/assignments/individuals simultaneously in a fast-paced work environment;
• Ability to work well independently as well as on a team;
• Ability to handle and maintain confidential matters and information; and
• Ability to travel, occasionally overnight.