Business Systems Analyst

| Greater Boston Area

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.  

 

If this sounds like a fit, we’re looking to hire a Business Systems Analyst to join our Data Science team. 

 

Why we need you.  

We’re growing and our clients deserve the best. As a Business Systems Analyst you’ll have an opportunity to help deliver innovative, data-driven products and enhancements aimed at transforming the insurance industry. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.  

 

What success looks like. 

  • Requirements and data relationships are well defined and documented for stakeholder approval and Implementation teams’ consumption 

  • Implementation team understood what needed to be accomplished and is able to deliver on the requirements without a lot of wasted effort 

  • Team is able to validate that all requirements have been met with no ambiguity  

  • Stakeholders are satisfied that the scope being delivered is the best possible solution to the problem they are trying to solve.  

 

What your days and weeks will include. 

  • Provide consultation andbusinessanalysis on multiple projects of varying duration, size, and complexity 

  • Elicit, translate and simplify requirementsdecompose high-level business and user requirements into well-written User Stories 

  • Analyze and validate business systems data  

  • Document technical requirements and business / technical process flows 

  • Create and maintain Source to Target mapping documentation 

  • Document and organize acceptance criteria for user stories 

  • Partner with architecture to develop the data model/ design solution 

  • Coordinating end-to-end testing along with UAT and observing initiation of the system to validate performance 

  • Acts as a liaison between business stakeholders, and the software development or information technology teams 

  • Perform systems analysis - using techniques such as sampling, and structured analysis, to ensure the solution is efficient, cost-effective and financially feasible 

  • Guide technical teams when needed 

  • Work with technical leads, product managers to plan, develop technical scopes of work and manage the execution of projects/product changes in response to requirements from our stakeholders 

  • Participate in all phases of the development life cycle including requirements gathering and analysis, design, build, test, implementation and continuous service 

  • Work with product and project manager(s) to define improvements tobusinessprocesses, assist decision-makers in gathering information to make decisions, and help quality assurance test solutions 

  • Be self-supportive in collaborating with peers to effectively deliver a robust solution for thebusiness 

 

 

Basic Qualifications :

 

  • Bachelor’s Degree, preferably in Business or an analytical field such as Economics, Mathematics, Engineering, Computer Science 

  • 5+ yearsbusiness and dataanalystexperience analyzing and manipulating data from variety of production systems and data platforms 

  • Database experience/SQL expertise 

  • Knowledge of ETL and Datawarehouse concepts and processes 

  • Experience working with both non-technical and technical stakeholders/teams

  • Former technical experience is preferred, such as working with dataengineering / science / analyticsteams or experience developing and/or deploying 

  • Ability to identify data quality issues and recommend the best course of action to address them 

  • Excellent interpersonal communication, coordination, requirement gathering and planning skills with cross functional teams 

  • Special combination of technical skill andbusinessacumen, along with a high degree of confidence  

  • Logical reasoning and deduction skills (ability to connect the dots) 

  • Skilled in applying judgment to balance process compliance with achievement ofbusinessobjectives 

  • Strong organizational skills and detail oriented 

  • Outcome oriented with the ability to drill down from the big picture to process details 

  • Ability to communicate objectives, plans, status and results clearly 

  • Ability to understand and translatebusinessneeds into technical requirements 

  • Ability to collaborate across diverse teams and organizations 

​Preferred Qualifications :

  • Former technical experience is preferred, such as working with dataengineering / science / analyticsteams or experience developing and/or deploying 
  • Experience with Workday ATS
  • ​2+ years of experience with Python

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • KotlinLanguages
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    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
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Location

We have two Boston office locations at 470 Atlantic Ave and One Marina Park. We are building our new Boston Campus at 10 Fan Pier target opening 2021

An Insider's view of MassMutual

What’s the vibe like in the office?

We work in an open floor plan, so there is a lot of opportunity for networking across roles, teams and levels. Everyone is very friendly and welcomes the opportunity to get to know other people on the floor.

Kristina

Digital Adoption Team Lead

What's the biggest problem your team is solving?

You don’t think of insurance as a hotbed for innovation but the very nature of our organization, Digital Experience, is to reimagine how a 168-year old company does business with its customers. Our Design team takes pride in an inclusive design process with everyone invited to provide feedback, from Product to Engineering to QA.

Maria

Digital Lead - Design

What makes someone successful on your team?

Successful people on my team are: passionate, curious, receptive, and engaged. Each team member is expected to be passionate about the work that they do, and the domains in which they practice. They are always solving unique problems and must be curious about finding new solutions.

David

Digital Lead

How do you empower your team to be more creative?

I encourage my team to embark on ‘deep work’ at least once a week on a ‘meeting-free’ designated day. We have design reviews to brainstorm alternative ways to solve business problems from a software engineering point of view. We consider self-reflection and brainstorming to be fundamental components of creativity.

Mike

Head of Data Science Software Engineering

How do your team's ideas influence the company's direction?

One of our projects is an application we built for our Investment Mgmt team called ViPER (Visualizing Investment Portfolio Enhanced Reporting). The application makes it easy to manage reports and get insights from Data Science models. Now with ~150 active users, it reflects how we’re using DS to facilitate data driven decision processes across MM.

Jasmine

Head of Data Science - Investments Domain

What are MassMutual Perks + Benefits

MassMutual Benefits Overview

At MassMutual, employees have the opportunity to earn a competitive salary and bonus, enroll in an
array of benefits, and participate in programs and services that support healthy lifestyles, assist them
in building financial security for themselves and their families and help them live well-balanced lives.

Culture
Volunteer in local community
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift, Matching Time and Volunteer Time Off Programs.
Partners with Nonprofits
Every year, MassMutual and the MassMutual Foundation invest more than $20 million focused on advancing economic opportunity.
Intracompany committees
Daily stand up
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
More than half of our Board of Directors are comprised of women and people of color, making it one of the most diverse groups in the industry.
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A health care flexible spending account (FSA) allows employees to save money on a before-tax basis for eligible medical, dental and vision expenses, subject to IRS limits.
Disability Insurance
For details on short term and long term disability insurance please visit https://www.massmutual.com/-/media/files/employee_benefits.pdf
Dental Benefits
Basic Dental covers preventive and basic restorative care; Major Dental covers all that Basic covers, plus restorations and orthodontia (limits apply).
Vision Benefits
Health Insurance Benefits
To learn more about our Health and Welfare Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Life Insurance
For more information about our Life Insurance Benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
In addition to our 401(k), MassMutual a cash balance plan that provides an account-based pension benefit based on accruals of pay credits and interest credits.
401(K) Matching
Performance Bonus
Match charitable contributions
Every action supporting a common cause is meaningful, and our employees make a difference in their own communities through our Matching Gift and Matching Time Programs.
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent care flexible spending account to allow you to set aside before tax dollars to pay for certain eligible child care expenses.
Generous Parental Leave
Leave for birth mothers of 18 weeks of fully paid leave. Non-birth mothers, fathers and adoptive parents eight weeks of fully paid parental leave.
Flexible Work Schedule
Flexible work arrangements, including telecommuting, are available in many departments across the company.
Family Medical Leave
Caregiver leave: Up to two weeks paid leave to care for a loved one. Bereavement Leave: 15 days of paid time off to grieve the loss of a loved one with the employee defining who the loved one is.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays: 9 fixed and 1 floating. Vacation: starts at 19 vacation and personal days per calendar year, with increases at 5-year service intervals.
Paid Volunteer Time
Three days of paid time off is available to employees annually to give back to their communities, by sharing their time and talent with a cause close to their heart.
Paid Holidays
Paid Sick Days
Occasional illness: up to 5 days per calendar year.
Perks & Discounts
Casual Dress
Commuter Benefits
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

To learn more about our comprehensive benefits please visit: https://www.massmutual.com/-/media/files/employee_benefits.pdf

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