We are seeking a passionate, strategic, and analytical Business Operations Manager to join our team. You will be responsible for strategic initiatives across all of Cricket Health, with a focus on product and operations. The ideal candidate will have strong communication and analytical skills, will feel comfortable working cross-functionally and approaching problems in a data-driven and strategic way. This role will report to our Business Operations Lead. The location for this role is Cambridge, MA or San Francisco, CA. 

Primary Responsibilities:

• Identify opportunities to increase productivity and improve operational efficiency 
• Bring strategic thinking and excellent problem-solving skills to a range of challenging business, product, and operational questions
• Deliver strategic projects for leadership that provide key business insights for high-priority initiatives
• Operationalize cross-functional strategy decisions, in conjunction with internal function leads
• Identify, diagnose and resolve performance issues, define actionable and innovative improvement levers
• Communicate effectively with partners at all levels, including the executive team
• Cultivate relationships with cross-functional teams including Product, Marketing, Finance, Engineering and Business Development to drive strategic initiatives

Required Qualifications:

• BA/BS degree
• 5+ years of experience in management consulting or a strategy-related role at health care services business
• Health care knowledge: Understanding of the US health care system and how key players - providers, payers, patients - interact. Knowledge of health care services and digital health business models. 
• Deeply analytical: An understanding of how various frameworks can provide structure to complex questions and how data can help to inform the team’s approach.
• Excellent communication skills: Ability to facilitate communication across multiple stakeholders and foster alignment on ambiguous problems.
• Highly productive: Ability to be highly productive with little oversight day-to-day. This role is intended for somebody who will take meaningful responsibility and initiative.
• Eager to learn: A willingness to learn and dig into new problems.
• Action-oriented: You are someone who thrives in ambiguity and prefers the good decision now to the perfect decision next month.

Ideal Qualifications:

• Knowledge of kidney care landscape
• Ability to code and drive analyses using SQL or R
• Advanced degree in related field (i.e. MBA, MHA, MPH)

Benefits:

• Competitive salary and vacation
• Stock options + extended option exercise window
• Generous health, dental, vision and parental leave policies
• Contributions for 401k retirement savings plans
• Commitment to building and maintaining an inclusive team

Cricket Health is a comprehensive kidney care provider with a personalized, evidence-based approach to managing chronic kidney disease (CKD) and end-stage renal disease (ESRD). Cricket Health delivers world-class, technology-enabled multidisciplinary care both in-person and virtually to achieve the best outcomes possible for patients and the best value for partners, keeping patients healthy and out of the hospital, accelerating access to transplant, and increasing home dialysis adoption. We are committed to aligning the success of our company with those of our partners and the patients whom we serve. Learn more at www.crickethealth.com and follow us @crickethealth.