Toast
We power successful restaurants.
Boston, MA

Bilingual Restaurant Success Manager - Inside

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We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive. 

Bready* to make a change?

As a Restaurant Success Manager, you will operate as a key customer advocate for clients in your assigned territory. Using customer empathy and a consultative approach, you will drive customer satisfaction and measure success based upon a number of key performance indicators (KPIs): customer NPS, expansion revenue, retention, and referral revenue. As a pivotal internal and external stakeholder, you will partner with the Sales, Support, Services, Product and Finance teams to meet all customer needs. 

About this roll*: 

  • Maintain strong relationships with customers and proactively drive satisfaction with minimal oversight
  • Identify and upsell new opportunities to customers where applicable
  • Coordinate and negotiate with all parties to ensure timely contract and subscription renewals
  • Update and maintain our customer database (Salesforce) 
  • Conduct quarterly business reviews (QBRs) at customer sites several times per year 

Do you have the right ingredients*

  • Bilingual in English and Spanish
  • 4+ years working in an account management role providing technology solutions to a client base
  • Proven track record of sustaining and growing complex relationships, especially during renewal and upsell/cross-sell opportunities
  • Strong leadership, teamwork, communication, and collaboration skills
  • Ability to perform in a fast paced environment and flexibility with dynamic change
  • Restaurant experience is a strong plus

*Bread puns encouraged but not required

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What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
We have 14 employee resource groups, known as Toast Communities, dedicated to empowering employees.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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