At edX, our mission is to provide a world-class education to everyone, everywhere. Today, edX, a not-for-profit, offers highly-driven, intellectually curious individuals an opportunity to work in an exciting and dynamic mission-driven organization.

EdX is looking for an organized and ambitious individual who wants to join our Course Operations team. The Course Operations team collaborates with edX Partner Managers, the edX marketing team, and partner institutions in order to get courses announced, tracked, and running successfully on edX.org. The Availability Coordinator will support key projects within the Course Operations team with a focus on maintaining excellent availability of the edX catalog.

Responsibilities:  

The Availability Coordinator will primarily focus on: 

• Catalog Availability: Work with Project Coordinators, Partner Managers, the edX Content Team, and global partner institutions to ensure that the edX catalog is consistently available for edX learners. Track availability, communicate and follow-up on asks to partners, and identify and overcome challenges or blockers. 

As needed, the Availability Coordinator will also support additional projects, such as:

• Learner Support: Provide support to our learner-facing customer service team by working with edX Partner Managers and global partner institutions to escalate and resolve learners issues in a timely manner. Communicate issues and questions with course teams and guide them to quick, accurate solutions in our customer relationship management system (Salesforce).
• Operational Support: Support key course operations, communicate internal updates and best practices with partners.

Requirements:

• 1 to 3 years experience working on a customer success or professional services team
• A quick learner with excellent problem-solving skills
• Highly organized and pays close attention to detail
• Strong oral and written communication skills
• Possesses a collaborative mindset and can work well across multiple teams and functions
• Thrives in a fast-paced, deadline driven environment
• Strong follow-up skills

Preferred:

• Experience with Salesforce, Drupal, Atlassian JIRA or similar software a plus
• Previous experience working with global and remote teams

This is an individual contributor role where a high degree of both self-direction and team collaboration is expected.