Availability Coordinator at edX

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At edX, our mission is to provide a world-class education to everyone, everywhere. Today, edX, a not-for-profit, offers highly-driven, intellectually curious individuals an opportunity to work in an exciting and dynamic mission-driven organization.

EdX is looking for an organized and ambitious individual who wants to join our Course Operations team. The Course Operations team collaborates with edX Partner Managers, the edX marketing team, and partner institutions in order to get courses announced, tracked, and running successfully on edX.org. The Availability Coordinator will support key projects within the Course Operations team with a focus on maintaining excellent availability of the edX catalog.

Responsibilities:  

The Availability Coordinator will primarily focus on: 

  • Catalog Availability: Work with Project Coordinators, Partner Managers, the edX Content Team, and global partner institutions to ensure that the edX catalog is consistently available for edX learners. Track availability, communicate and follow-up on asks to partners, and identify and overcome challenges or blockers. 

As needed, the Availability Coordinator will also support additional projects, such as:

  • Learner Support: Provide support to our learner-facing customer service team by working with edX Partner Managers and global partner institutions to escalate and resolve learners issues in a timely manner. Communicate issues and questions with course teams and guide them to quick, accurate solutions in our customer relationship management system (Salesforce).
  • Operational Support: Support key course operations, communicate internal updates and best practices with partners.

Requirements:

  • 1 to 3 years experience working on a customer success or professional services team
  • A quick learner with excellent problem-solving skills
  • Highly organized and pays close attention to detail
  • Strong oral and written communication skills
  • Possesses a collaborative mindset and can work well across multiple teams and functions
  • Thrives in a fast-paced, deadline driven environment
  • Strong follow-up skills

Preferred:

  • Experience with Salesforce, Drupal, Atlassian JIRA or similar software a plus
  • Previous experience working with global and remote teams

This is an individual contributor role where a high degree of both self-direction and team collaboration is expected. 

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases

Location

edX is right near the MIT campus in the Kendall Square neighborhood of Cambridge, MA. There are cafes, bars, restaurants, gyms, and a T stop nearby!

An Insider's view of edX

What’s the vibe like in the office?

Always fun and collaborative. I've never worked at a place where so many co-workers greeted me by name after just my first day.

Jim

Sales Development Manager

What projects are you most excited about?

My work focuses on enabling course teams at partner institutions to create high-quality learning experiences on edX.org. Right now couldn't be a more critical time for this work as we ramp up the amount of Master's degrees we are offering this Fall. I work with faculty, instructional designers, media producers, and project managers.

Ben Piscopo

Learning Designer

How has your career grown since starting at the company?

Working at edX has given me invaluable experience that has allowed me to explore and develop my career. I’ve been able to take on challenges and learning opportunities that have helped me discover the work I’m most passionate about. In my time at edX I’ve grown into a new role and continue to learn more about my work and myself.

Mary Mooshian

Associate Product Marketing Manager

How would you describe the company’s work-life balance?

At edX, getting your work done is very important, but the company also understands that your life and well being outside of work is directly correlated to productivity during work hours. This is clearly communicated across all levels and departments. There is also lots of company wide fun activities that help us get to know our coworkers outside.

Juliana

Software Engineer I

What are edX Perks + Benefits

edX Benefits Overview

Our benefits are competitive, with comprehensive health insurance, generous PTO, and various ways to build your skills while on the job.

Culture
Volunteer in local community
edX volunteers for the Charles River Conservancy for a Cleanup day and is deeply embedded in the local edtech community.
Partners with Nonprofits
edX partners with Year Up and She Geeks Out.
Friends outside of work
Eat lunch together
Intracompany committees
edX has a Sustainability committee, various employee resource groups, and an edX Cares committe involved in giving back to the community.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
We have four ERGs: LGBTQIA+, Black/African-American, LatinX, and Women at edX.
Hiring Practices that Promote Diversity
- Internships on our Engineering team for Non-traditional backgrounds (no CS degree). - Inclusive job descriptions - Competency-based/behavioral interviews - Interviewers trained on unconscious b
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
We have access to therapy and coaching sessions.
Retirement & Stock Options Benefits
401(K)
We have a pension plan too!
401(K) Matching
5% match
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
edX's summer party is for the whole family!
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive _40__ hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
edX hosts two company outings per year - in the summer and in the winter. There are department-specific outings throughout the year!
Free Daily Meals
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
edX has a running group and a pickup basketball team.
Fitness Subsidies
edX has access to the MIT gym at a great rate!
Home Office Stipend for Remote Employees
Employees are granted money to set up their office, as well as being able to reimburse monthly expenses like internet and phone.
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
Continuing Education stipend
We have a $5,000 tuition reimbursement (per calendar year) through MIT's benefits. Additionally, we have a $200 stipend (per calendar year) for edX courses.
Online course subscriptions available
Customized development tracks
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