Associate VP, Distribution Transformation at Humana Studio_h

| Greater Boston Area
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Description

 

Humana is seeking a seasoned product development leader with a focus on the design of digitally-enabled end-to-end service experiences for a newly created Associate VP, Distribution Transformation position. As AVP, Distribution Transformation you will drive the development of a new model for our inside Medicare sales experience encompassing digital and contact center channels. This role will lead a human-centered agile multi-disciplinary product, design and engineering team working directly with senior leaders and subject matter experts in marketing, sales operations, digital, technology and Medicare insurance products to create the future inside sales operating model. With senior leadership support, the AVP, Distribution Transformation will incubate and learn in 2020 to test a new model during Humana’s 2021 Annual Enrollment Period (October – December 2020), with a goal of deploying the new model broadly in 2021 in partnership with operating leaders.

 

Responsibilities

 

Humana is seeking a seasoned product development leader with a focus on the design of digitally-enabled end-to-end service experiences for a newly created Associate VP, Distribution Transformation position. As AVP, Distribution Transformation you will drive the development of a new model for our inside Medicare sales experience encompassing digital and contact center channels. This role will lead a human-centered agile multi-disciplinary product, design and engineering team working directly with senior leaders and subject matter experts in marketing, sales operations, digital, technology and Medicare insurance products to create the future inside sales operating model. With senior leadership support, the AVP, Distribution Transformation will incubate and learn in 2020 to test a new model during Humana’s 2021 Annual Enrollment Period (October – December 2020), with a goal of deploying the new model broadly in 2021 in partnership with operating leaders. Key responsibilities will include:

  • Set the vision of the overall strategy from launch to scale; including both near and long-term goals and strategies
  • Successfully prioritize and manage a roadmap across multiple interdependent products within a portfolio to achieve clear OKRs with measurement plans against business and consumer experience KPIs
  • Drive day-to-day operations of the development team, in partnership with your product leaders, making key decisions and trade-offs with resources and budget allocation
  • Serve as chief internal spokesperson for core mission, strategic priorities, product and services – build relationships and consensus across the organization
  • Cultivate a high-performing, agile, one-team culture
  • Develop and implement scalable and efficient strategies to ensure both consistent results and growth

               

Required Qualifications

  • Bachelor Degree in related field
  • 10+ years Product Development, Digital Product, Design Strategy, and/or Corporate Innovation
  • Ability to balance start-up mindset and execution with corporate priorities and desires
  • Proven track record of building successful digital products and high caliber teams from the ground up
  • Experience managing corporate stakeholders to keep regular updates on business and progress
  • Ability to travel to contact center sites: 20-40%

 

Preferred Qualifications

  • Master degree 
  • Agile digital development skillset
  • Service design experience
  • Contact Center as a Service platform implementation
  • Medicare or insurance marketing and/or sales experience

 

Additional Information

  • Position is located in Louisville, KY or Boston, MA
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Location

Our bright, brand new, open-concept offices are located in the bustling Seaport district surrounded by like-minded high-tech and start-up companies.

An Insider's view of Humana Studio_h

What’s the vibe like in the office?

The Boston office is very open and built to make conversations & interactions easier. It’s easy to reach out to people (at any level) to ask for help, input, or just have a casual chat. There are 2 community managers who also help to plan events throughout the week for associates (e.g., yoga, happy hour, games). It’s a super lively environment!

Nanxi Ling

Experience and Transformation Lead

What projects are you most excited about?

The opportunity to be part of launching new products and care plans from greenfield by leveraging the latest technology stack and building best in class experience for both internal and external facing user applications, that will ultimately help us a company to focus on “Whole Person Health” rather than being than being a transaction system.

Kapil Sibal

AVP, Software Engineering

What are Humana Studio_h Perks + Benefits

Humana Studio_h Benefits Overview

• 401(k) with 125% match on first 6% contributed
• Associate Incentive Plan (AIP)
• Personal Time Off (PTO)
• Two Personal Holidays in addition to other major holidays
• Volunteer Time Off (VTO)
• Tuition Assistance
• Parental Leave / Caregiver Leave
• Comprehensive medical, dental, and vision insurance with subsidized premiums
• Life & Disability Benefits
• Adoption Assistance
• $2,500 Associate Referral Bonus for qualified positions
• Wage Works parking and commutation pre-tax benefit
• Charitable Matching Gift Program
• Network Resource Groups

Culture
Volunteer in local community
Volunteerism at Humana is part of our DNA - each employee is given 2 full days per year to designate to the cause of their choice. Volunteer on your own or with your team.
Partners with Nonprofits
Humana Foundation, Bold Goal Initiatives + MANY MORE!!!
Eat lunch together
Intracompany committees
Cross organization projects and initiatives, Network Resource Groups
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Humana is ranked #42 on DiversityInc's Top 50 Companies for Diversity and Inclusion. Our CEO Bruce Broussard Chairs the Executive Diversity Council and sets our agenda.
Unconscious bias training
Humana is partnering with Cook Ross, renowned consulting firm with deep expertise in Unconscious Bias to ensure that everyone can bring their whole self to work.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Humana's retirement plan is administered by Charles Schwab and offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Humana provides employees with a 401(k) matching plan managed by Charles Schwab. We match 125% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
The Associate Incentive Plan, or AIP, enables us to recognize associates for their contributions to the company's performance and outstanding contributions to those we serve.
Match charitable contributions
The Humana Foundation will match your donation dollar for dollar up to $100 per calendar year; or $2 for every $1 if you donate to an active Humana Foundation grant recipient.
Child Care & Parental Leave Benefits
Generous Parental Leave
Parental Leave provides up to 6 weeks of paid time away from work to bond with your newly born, adopted, or fostered child. The Parental Leave benefits are available to both the primary and secondary
Flexible Work Schedule
Humana provides employees with a flexible work schedule that includes Core hours but is at the discretion of leadership.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
We reimburse up to $5000 for eligible adoption expenses and 6 weeks of paid leave, 6 weeks unpaid.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Our employees receive 16 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Humana offers a pre-tax commutation benefit through Wage Works.
Game Room
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Paid industry certifications
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